Ethnographic study of on-hold caller multitasking behavior

Su, Andy; Kortum, Phil

doi:10.1037/e578522012-062

Cited by 1 publication

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“…Given the negative emotions associated with waiting, it seems natural that people find ways to avoid waiting (e.g., focus attention on another task). The few existing studies of multitasking [46] and task switching [66] imply that this user adjustment is normal behavior. For example, Flamm [14] interviewed public transport users who filled their travel time by socializing, relaxing, and being productive.…”

Section: User Adjustmentmentioning

confidence: 97%

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Designing interactive systems for the experience of time

Liikkanen

Gómez

2013

Proceedings of the 6th International Conference on Designing Pleasurable Products and Interfaces

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User experience (UX) has become a central theme in usercentered design. It draws attention to the experiential side of use and sets new requirements for software design. Waiting and interruptions can be a source of negative experiences with interactive systems. This review paper discusses the subjective experience of time as a part of UX. It also provides advice on how to influence UX through time-considerate design. We start from the psychological theory of time perception and expand this cognitivist model to a direction compatible with affective computing. The outcome describes the interplay between cognition and affect through a concept of subjectively experienced time. We introduce six design guidelines for time-considerate design of everyday applications. Our design implications concern dialogues, progress indicators, and cost-effective system optimization relevant for UX. We point out the need for empirical research to fill in the gaps in the literature, particularly regarding user adjustment and its implications. Author KeywordsHCI design and evaluation methods; interaction design theory, concepts and paradigms; psychology; user experience; user models.

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Section: User Adjustmentmentioning

confidence: 97%

“…The world of personal computing has since changed remarkably, from command lines to GUIs, from desktops to mobiles. Users are continuously facing the temptations and challenges of multitasking, task switching, and interruptions [66] which are not always accounted for in design.…”

Section: Future Workmentioning

confidence: 99%

Designing interactive systems for the experience of time

Liikkanen

Gómez

2013

Proceedings of the 6th International Conference on Designing Pleasurable Products and Interfaces

View full text Add to dashboard Cite

show abstract

Ethnographic study of on-hold caller multitasking behavior

Cited by 1 publication

References 0 publications

Designing interactive systems for the experience of time

Designing interactive systems for the experience of time

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