2012
DOI: 10.1111/j.1559-8918.2012.00005.x
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Ethnographic Temporality: Using time‐based data in product renewal

Abstract: Corporate ethnography is often targeted at renewing the life of a product. Getting customers to start using a product again – or start using it in the first place – entails a deep understanding of the rhythm of everyday life. When do customers begin to use this product? When do they stop? What else is going on during this time? It is tempting to rely on the automatically collected time‐data from “big data” analytics to answer this question. But ethnography offers a unique cultural lens to understanding the tem… Show more

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Cited by 7 publications
(4 citation statements)
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“…It is with just such a lens that I (Ladner) explored applying this lens to reinvigorating business offerings. Aging products can be renewed and brought to market once again with a fresh sense of meaning for their customers if product designers attend to little dramas (Ladner 2012). But this is not typically how businesses anticipate change.…”
Section: Part Two: "Little Dramas Everywhere"mentioning
confidence: 99%
“…It is with just such a lens that I (Ladner) explored applying this lens to reinvigorating business offerings. Aging products can be renewed and brought to market once again with a fresh sense of meaning for their customers if product designers attend to little dramas (Ladner 2012). But this is not typically how businesses anticipate change.…”
Section: Part Two: "Little Dramas Everywhere"mentioning
confidence: 99%
“…This is a limiting factor for ethnographic research due to the labour and costs involved in observation and shadowing activities. However, big data collection processes can be improved through ethnographic research to provide a better understanding of trends in the data (Strang 1996;Ladner 2012), including giving a reference baseline for detecting trends, informing the data collection processes (Wilson et al 2015) and providing new or improved explanatory variables for analysis. Ethnographic approaches can develop thick data, which in turn can provide a contextually embedded understanding of the systems for ABMs.…”
Section: Bringing the Approaches Togethermentioning
confidence: 99%
“…As others have pointed out (boyd and Crawford 2012;Seaver 2015;Wang 2016), ethnographic and qualitative work captures different information than that captured by quantitative data sets. Ethnography and qualitative work is particularly advantageous for dealing with the connection between meaning and behavior (Reed 2012), for unearthing meta-feelings and cultural schema (Pugh 2013), and for illuminating subjective experiences (Ladner 2012). These are aspects of the human experience that are difficult to capture and surface in quantitative data sets.…”
Section: Applications Of and Arguments For Ethnographic Predictionsmentioning
confidence: 99%