“…The most prolific authors on chatbots were Huertas, A., and Orden-Mejia, M., with three articles. These three publications were published in collaboration with two authors, and the authors contributed to topics such as the impact of chatbots on tourist satisfaction (Orden-Mejía and Huertas, 2022a), the impact of chatbots' features on tourist experiences (Orden-Mejía and Huertas, 2022b), and determining the relationships between chatbot attributes (informativeness, accessibility, and empathy), satisfaction with chatbot usage, and destination image (Orden-Mejía and Huertas, 2023). Lei, S.L., Leung, X.Y., Shen, H.L., and Wen, H. followed these authors with two publications each.…”