Evaluasi Kualitas Layanan Electronic Pendapatan Asli Daerah (E-PAD) Di Kabupaten Banyuwangi Menggunakan Metode E-GovQual dan Importance Performance Analysis

Prasetyo, Beny; Adnan, Fahrobby; Syahputra, Randika Andi

doi:10.33365/jtk.v16i1.1857

Cited by 6 publications

(7 citation statements)

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“…The development of E-GovQual measurement in Indonesian local governments requires further attention, particularly in the context of the E-Government system in the West Java province. This research, grounded in behavioral theory, has successfully demonstrated that variables such as usability, credibility, functionality of interaction, dependence, content and information presentation, and support have a significant impact on the quality of local government (Septrisulviani et al, 2017;Purnama & Reyta, 2023;Prasetyo et al, 2022).…”

Section: Discussionmentioning

confidence: 99%

Enhancing User Satisfaction with Local Government E-Government: The Influence of E-Government Quality (E-GovQual)

Rachman*,

Alvita,

Widjadja

2023

JURISMA

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This research aims to enhance the accountability of user satisfaction measurement in E-Government within local government in Indonesia, with a focus on six knowledge aspects and their impact on E-Government services in West Java. The method employed is descriptive and verificative, utilizing a quantitative approach. The heads of sections in West Java local government organizations served as respondents in the survey. User satisfaction with local government E-Government is positively and significantly influenced by usefulness, dependency, trust, functionality and form of interaction, as well as support. The novelty of this research reveals that usability and trust are key factors in improving government websites. For the future, further exploration and diverse ideas are needed to better understand this topic, and attention should be given to user responses and behaviors when using government websites for further improvement.Keywords: User Satisfaction; Quality of E-Government; Ease of Use; Function of Interaction; Content of Information

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Section: Discussionmentioning

confidence: 99%

Enhancing User Satisfaction with Local Government E-Government: The Influence of E-Government Quality (E-GovQual)

Rachman*,

Alvita,

Widjadja

2023

JURISMA

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“…The second study was conducted by (Jayanti et al, 2022) with the title "Evaluation of the Implementation of E-Government Public Service Content Complaints Using E-GovQual, Importance Performance Analysis and Heuristic Evaluation (Case Study: Ministry of Communication and Information, APTIKA Directorate) [15]. The third research is a study conducted by Prasetyo et al, with the title "Evaluation of the Quality of Regional Native Income Electronic Services (E-PAD) in Banyuwangi Regency Using the E-GovQual and IPA Methods" [16].…”

Section: Research Methods 21 Previous Researchmentioning

confidence: 99%

Assessing The Quality and Prioritize Improvements of E-government Using E-govqual and Importance Performance Analysis

Prasetyo

Adnan

Darmawan

2023

KINETIK

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The Gresik Regency Government in 2020 has made new innovations in the development of E-Government as a form of implementing Presidential Regulation Number 3 of 2003 Regarding National Policy and Strategy for E-Government Development. Through the launch of the Pelayanan Online Pendaftaran Administrasi Kependudukan Gresik (Poedak) managed by the Population and Civil Registration Service. Poedak service aims to make it easier for the people of Gresik Regency to take care of population files. This study uses the E-GovQual method to measure the extent to which the quality of Poedak services is based on what users perceive, and the IPA method maps attributes according to improvement priorities. This study showed that the average score on the performance level assessment on all E-GovQual variables had a score of 3.13. Then the average score on the importance assessment on all E-GovQual variables was 3.08. So that the value of the gap between performance and importance can be known by 0.05. The results of the conformity analysis between the performance level and the importance level have a conformity value of >100% which is 102%. Thus, the overall performance of the Poedak service is good and meets the expectations or interests of users. There are 4 attributes that are included in quadrant 1, namely the quadrant with the main priority scale, namely an adequate response format (FIAA2), providing timely service (RA2), loading speed time on the website (RA5), and ease of understanding information content (CAIA6).

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“…Penelitian Purwanto & Sugiarto [7][8] [9], Kesehatan merupakan aspek yang sangat penting bagi manusia, karena tanpa kesehatan yang baik, mereka akan kesulitan menjalankan aktivitas. Pemerintah menyediakan lembaga pelayanan kesehatan berdasarkan klaster, dari Pusat Pembantu Kesehatan (PusTu) hingga Rumah Sakit Rujukan (Type C, B, dan A).…”

Section: Tinjauan Literaturunclassified

Importance Performance Analysis (IPA) of Patient Satisfaction with Fuzzy Logic at the Rumbai Maternity Clinic

Costaner,

Lisnawita,

Guntoro

2024

SISTEMASI

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This study focuses on the level of patient satisfaction at the Rumbai Maternity Clinic. Quality of service is the main key that influences patient trust and satisfaction with this health facility. Therefore, the purpose of this study was to analyze patient satisfaction with the Importance Performance Analysis (IPA) method using fuzzy logic. This study will identify service attributes that are considered important by patients and evaluate the extent to which patient expectations have been met at the clinic. Attributes studied include cleanliness of facilities, courtesy of medical staff, availability of medicines, quality of medical services, information conveyed to patients, and others. The (IPA) method will help measure the level of importance and performance of each service attribute based on patient perceptions. Fuzzy logic is used to overcome the complexity and subjectivity of assessing patient satisfaction. The results of this study are expected to provide a comprehensive picture of patient perceptions and satisfaction at the Rumbai Maternity Clinic. Clinical management can use the results of this study to identify service improvement priorities and increase patient satisfaction. The scientific contribution of this research lies in combining the IPA method and fuzzy logic in the analysis of patient satisfaction. Thus, this research has the potential to help improve the quality of health services at the Rumbai Maternity Clinic and can be applied as a guide for developing similar methods in other health facilities.

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Evaluasi Kualitas Layanan Electronic Pendapatan Asli Daerah (E-PAD) Di Kabupaten Banyuwangi Menggunakan Metode E-GovQual dan Importance Performance Analysis

Cited by 6 publications

References 0 publications

Enhancing User Satisfaction with Local Government E-Government: The Influence of E-Government Quality (E-GovQual)

Enhancing User Satisfaction with Local Government E-Government: The Influence of E-Government Quality (E-GovQual)

Assessing The Quality and Prioritize Improvements of E-government Using E-govqual and Importance Performance Analysis

Importance Performance Analysis (IPA) of Patient Satisfaction with Fuzzy Logic at the Rumbai Maternity Clinic

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