2020
DOI: 10.12962/j26151847.v4i2.6884
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Evaluasi Peningkatan Pelayanan Terminal Bandar Udara Kelas I Mopah Merauke

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Cited by 3 publications
(5 citation statements)
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“…An evaluation of the airport terminal service improvement carried out by Hamzah et al (2020) in Merauke Regency, Papua, found a decrease in the IAP4 value of the airport terminal, but it was still higher than 0.75, meaning that the new passenger terminal still needed to be developed to meet the service standard. Planning for the terminal development was crucial as the new terminal needed to be expanded.…”
Section: B Research Methodsmentioning
confidence: 99%
“…An evaluation of the airport terminal service improvement carried out by Hamzah et al (2020) in Merauke Regency, Papua, found a decrease in the IAP4 value of the airport terminal, but it was still higher than 0.75, meaning that the new passenger terminal still needed to be developed to meet the service standard. Planning for the terminal development was crucial as the new terminal needed to be expanded.…”
Section: B Research Methodsmentioning
confidence: 99%
“…Each employee assumes overall control and responsibility at the airport. Each of them will be faced with the challenging task of coordinating all services so that the air transportation system works efficiently (Hamzah et al, 2020;Kirwelakubun & Suprapti, 2023). Therefore, improving the quality of work life of airport employees is very important (Akinlade & Nwaodike, 2021;Allameh et al, 2013;Dhamodharan & Thiruvarangadas, 2022;Sarabia-López et al, 2017), because in the end, this will be very important.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Moreover, poorly maintained facilities can decrease public satisfaction. Previous studies have indicated that the service performance of UPBU Merauke is not yet optimal (Hamzah et al, 2020), with several issues occurring in the field.…”
Section: Introductionmentioning
confidence: 99%
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“…Infrastructure & Facility (I&F) Planning, Design, and Operation must be developed, made and executed in accordance to the I&F Demand. Either the actual demand or the predicted demand, it depends on the case treated (Chilongola et al, 2020;Hamzah et al, 2020;Suprayitno et al, 2006;Suprayitno, 2020;Susanti et al, 2017;Upa & Setyadi, 2020;Valguna et al, 2020).…”
Section: Introductionmentioning
confidence: 99%