Evaluating an electronic performance support system for crime scene investigation units in Turkey

Abstract

The primary goal of this study was to present the summative evaluation findings of an initial implementation to investigate the impact, effectiveness and perceived benefits of the Electronic Performance Support System (EPSS) on the performance of Crime Scene Investigation (CSI) officers in Turkey. A sequential explanatory strategy as a procedure of mixed method design was used to collect data through a survey, interviews, and computer logs. While 191 CSI officers participated in the quantitative part of the study, the researchers also conducted interviews with 12 officers. Data was analyzed by using descriptive statistics and content analysis. The results showed that intrinsic support made a major contribution to officers' performance with positive reactions. It revealed also that generating reports and establishing standardization were one of the main factors providing impacts on society. This study provides a viable application of Kirkpatrick's Four Levels of Evaluation model for the CSI Unit; however, the model's extended adaptations should also be carried out in different workplace settings for further studies.

Problem-Solving and Tool Use in Office Work: The Potential of Electronic Performance Support Systems to Promote Employee Performance and Learning

“…One of the most frequently mentioned benefits of EPSS is its potential to support employee performance (Barker and Banerji, 1995;Gery, 1995;Chang, 2004;Nguyen and Klein, 2008) and as a result different aspects of employee productivity (Bastiaens, 1999;Altalib, 2002). Several empirical studies have reported positive effects of EPSS on various measures of performance (Bastiaens, 1999;van Schaik et al, 2002;Mao and Brown, 2005;Nguyen et al, 2005;Gal and Nachmias, 2011;Lanese and Nguyen, 2012;Rios et al, 2013;Nuss et al, 2014;Yakin and Yildirim, 2016;Gal et al, 2017;Ugur-Erdogmus and Cagiltay, 2019). These were, for instance, positive effects on expertise reports or speed of task completion of police officers in Turkey (Yakin and Yildirim, 2016) and positive effects on time used for and quality of maintenance procedures of the engine air bleed system on a Boeing 737 aircraft (Rios et al, 2013).…”

“…Several empirical studies have reported positive effects of EPSS on various measures of performance (Bastiaens, 1999;van Schaik et al, 2002;Mao and Brown, 2005;Nguyen et al, 2005;Gal and Nachmias, 2011;Lanese and Nguyen, 2012;Rios et al, 2013;Nuss et al, 2014;Yakin and Yildirim, 2016;Gal et al, 2017;Ugur-Erdogmus and Cagiltay, 2019). These were, for instance, positive effects on expertise reports or speed of task completion of police officers in Turkey (Yakin and Yildirim, 2016) and positive effects on time used for and quality of maintenance procedures of the engine air bleed system on a Boeing 737 aircraft (Rios et al, 2013). Some studies compared the effect of EPSS with traditional training and found EPSS to be at least partly superior (Bastiaens et al, 1995;Mao and Brown, 2005;Gal et al, 2017).…”

“…Some studies compared the effect of EPSS with traditional training and found EPSS to be at least partly superior (Bastiaens et al, 1995;Mao and Brown, 2005;Gal et al, 2017). Moreover, a few studies have investigated the effects of different EPSS types (external, extrinsic, and intrinsic EPSS) on employee performance and productivity (Nguyen, 2005;Nguyen et al, 2005;Gal and Nachmias, 2011;Yakin and Yildirim, 2016). These were, for instance, employees' time on task and the service quality in a service call (Gal and Nachmias, 2011) and the performance in a task scenario within a company's learning management system (Nguyen et al, 2005).…”

Epss – Method and Tools for Improving the Competence in the Xxi Century

“…In the opinion of IT system users and managers, there is an urgent need to support work efficiency in positions equipped with a computer by providing knowledge necessary to the performed tasks (Lorenowicz et el., 2015). Knowledge should be (see Yakin & Yildirim, 2016):…”