Evaluating and designing procedures in safety critical environments: a framework and taxonomy based on a critical review and synthesis

Evaluating process-based and crew- centred approaches to procedure design in aviation: workload and performance changes in go-around manoeuvres

“…Our findings in the simulator trial add to evidence that co-ordination is challenging in the GA manoeuvre (Dehais et al, 2017;BEA, 2013). As with many procedures, the design can be represent an idealised 'work as imagined' description of task demands together with the assumption of being applied in a static, rather than dynamic environment as is the case with the GA manoeuvre (Surabatulla et al, 2019). This situation may impact upon compliance with the procedure as written.…”

Developing a Novel Operator Performance Measure for Procedural Tasks Based on Safety-II Perspective

“…In addition, readability and complexity of procedures need to be considered (Park, 2009). Abstraction hierarchy of a procedural work system Among a number of factors (as enumerated in Table 1) that impact procedural task performance, goal-means structure is a crucial concept to understand how the operators achieve intended goals despite the limitations of operating procedures and the variability faced during procedural tasks (Surabattula, Landry, & Caldwell, 2019). Such adaptive and goal-oriented behavior of human operators in following procedures is clearly exemplified by an experienced nuclear power plant crew's intentional deviations to cope with emergency situations (Vicente, 1999).…”

ProBot – A Procedure Chatbot for Digital Procedural Adherence

“…and the procedure itself (complexity, comprehensiveness etc.) (Kannan, Quddus, Peres, & Mannan, 2018;Surabattula et al, 2019) One of the critical factors related to the operator that has been identified to affect their performance and decision making are the number of steps, navigation across the procedure and number of memory items present in the procedure (Burian, Dismukes, & Barshi, 2003). The mentioned operator factors in the presence of environmental factors such as workload can have a negative effect on operator performance for a procedural task.…”

“…Similarly, necessary components of a procedure based on a procedure life cycle based have been identified (Ahmed, Quddus, Kannan, Peres, & Mannan, 2020). The key function of a procedure is to serve as an interface between humans and complex systems to standardize tasks, reduce errors and to improve efficiency in human-system integration settings that are typically encountered in high-risk domains (Surabattula, Landry, & Caldwell, 2019). Procedures can exist in the form of a protocol, checklist, guideline or a set of elaborate steps to perform a complex task.…”