2017
DOI: 10.1108/ijbm-06-2016-0078
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Evaluating customers’ behavioral intentions in less significant financial institutions

Abstract: Purpose External and internal pressures are undermining the traditional bond between less significant financial institutions (LSFIs) and their local markets. The purpose of this paper is to investigate the impacts of service quality (SQ), motivation, satisfaction, and perceived value on customers’ behavioral intentions (BI) in LSFIs. Design/methodology/approach A conceptual framework of the relationship, either direct or indirect, between SQ, basic motivational determinants in consumers’ bank selection, sati… Show more

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Cited by 6 publications
(2 citation statements)
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References 49 publications
(135 reference statements)
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“…This research is based on previous research conducted by Jan Møller Jensen and Corinna Wagner (2018) entitled "A cross-national comparison of Millennial consumers" initial trust towards etravel website "and also research conducted by Rubens Pauluzzo and Enrico Fioravante Geretto (2017) entitled "Evaluating customers' behavioral intentions in less significant financial institutions" [37], [38]. The design of this study aims to examine the relationship between Trust Propensity and Initial Trust, and also to examine the relationship between Initial Trust, Propensity to web risk, Familiarity with e-travel shopping, Customer Satisfaction and Behavioral Intentions.…”
Section: Methodsmentioning
confidence: 99%
“…This research is based on previous research conducted by Jan Møller Jensen and Corinna Wagner (2018) entitled "A cross-national comparison of Millennial consumers" initial trust towards etravel website "and also research conducted by Rubens Pauluzzo and Enrico Fioravante Geretto (2017) entitled "Evaluating customers' behavioral intentions in less significant financial institutions" [37], [38]. The design of this study aims to examine the relationship between Trust Propensity and Initial Trust, and also to examine the relationship between Initial Trust, Propensity to web risk, Familiarity with e-travel shopping, Customer Satisfaction and Behavioral Intentions.…”
Section: Methodsmentioning
confidence: 99%
“…Specifically, investigations into reasons underpinning small business choice of a business banking partner is an area of research which, to the best of our knowledge, has only used traditional, and non-behavioural, theoretical explanations (Ghosh, Ghosh, & Khan, 2015;Nielsen, Terry, & Trayler, 1998;Nielsen, Trayler, & Brown, 1995;Pauluzzo & Geretto, 2017).…”
Section: Introductionmentioning
confidence: 99%