Evaluating determinants of social trust in water utilities: implications for building resilient water systems

Abstract

Standard Definitions is a work in progress; this is the ninth major edition. The American Association for Public Opinion Research plans to continue updating it, adding comparable definitions for other modes of data collection and making other refinements. AAPOR also is working with other organizations to further the widespread adoption and utilization of Standard Definitions. AAPOR is seeking the cooperation of companies that provide computer-assisted telephone interviewing (CATI) software. Some of these companies already have agreed to incorporate the definitions and formula into their software reports. AAPOR also is asking academic journals to use AAPOR standards in their evaluation and publication of articles; several, including Public Opinion Quarterly and the International Journal of Public Opinion Research, already have agreed to do so.The first edition (1998) was based on the work of a committee headed by Tom W. Smith. Other AAPOR members who served on the committee include

Smart water chain: Immutable, distributed and decentralized water transaction ledgers

“…The transboundary river basin faces a severe drought or the inland sea is teste with a pollution load well above its absorptive capacity as a result of unconscious discharges. In both cases, ecological and hydrological restoration is expensive and very arduous [14][15][16]. Sustainable and integrated water resources management is a complex process that requires huge effort, but unless socio-hydrological trust in any water system is established, whole optimizations, uncertainty analyses or technical assessments cannot go beyond just theoretical studies.…”

Exploring Aspects of Water Infrastructure System Trust in US Shrinking Cities

“…Here, trust is conceptualized as a psychological state where a trustor (i.e., end-users) develops positive expectations that a trustee (i.e., water purveyor) shares values with them, has competence to complete the service/task, and has the goodwill to successfully manage issues. − The state of trust between the trustor and trustee results in behavior taken by the trustor. Here, that behavior is how an individual interacts with or uses the water infrastructure system in the household, for instance, consuming tap water, installing at-home water filters, or choosing to use bottled water.…”

“…Previous work sought to understand the driving factors of different aspects of trust as it is related to the water infrastructure system and services received. ,,− Researchers have also tried to understand how public trust impacts water use in households, − and they have investigated the implementation of policies related to such topics as water conservation and recycled water use. ,− In this body of literature, however, not only have most previous studies focused on a single aspect of trust (e.g., water quality, decisions made by utilities, information, and specific individual/organization), but there is also no consensus in the literature regarding the metrics for measuring comprehensive trust toward water infrastructure systems and the purveyor. This study develops a structural multidimensional model of trust in the water infrastructure system in US shrinking cities.…”

“…Similar to other work, this study analyzed the two aspects of trust separately. As another example, Grupper et al examined how trust in water utilities is influenced by the distinct types of trust (dispositional, rational, affinitive, and systems based) identified by Stern and Baird for natural resource management. This study, in fact, uses two aspects of trusttrust in the utility to provide safe drinking water and the willingness to accept the vulnerability that comes with the utility controlling water quality.…”

Monitoring Source Water Quality Adds Value at Loveland Water and Power

“…As Grupper et al (2021) suggest, public trust in a water utility increases reliance on tap water and thereby facilitates the ability of a utility to protect public health. Public trust is built slowly and can be reduced quickly.…”