Evaluating Drivers of Fintech Adoption in the Netherlands

Abstract

The development of smartphones and mobile internet technologies has promoted the development of mobile payments worldwide. The core purpose of this study is to ascertain what the main factors are which affect Dutch customers’ adoption and experience of mobile payments. This study first addresses the concepts of mobile payments and customer experience and then explores the current Dutch financial and banking systems, before attempting to understand the recent researches worldwide on mobile payments. Based on quantitative research methods, the study examines the factors that influence the adoption and experience of mobile payments and the impacts of the COVID-19 outbreak on payment methods due to social distancing rules in the Netherlands. It finds that perceived ease of use, perceived usefulness, safety and trust are the main factors that affect the adoption of mobile payments, and mobile-payment providers need to improve technical protection and offer some benefits to boost the mobile-payment business. The COVID-19 outbreak has caused the decline of cash payments and the increase of contactless payments in the Netherlands; mobile payments ensure people’s health and help slow down the spread of the virus.

Research on factors affecting people’s intention to use digital currency: Empirical evidence from China

“…The concept perceived value is actually rooted in equity theory (Carrell and Dittrich, 1978) and it represents customers' evaluation of the desired reward for the perceived costs that have been sacrificed (Bolton and Lemon, 1999). Perceived value can also be viewed as a tradeoff between perceived benefit and perceived cost or risk (Roig et al, 2006;Kim et al, 2007;Prodanova et al, 2019;Barbu et al, 2021;Hasan et al, 2021). Studies on perceived value have been carried out in various sectors, such as hospitality and tourism industry (Al-Sabbahy et al, 2004;Sanchez et al, 2006), service industry (Boksberger and Melsen, 2011), software industry (Helander and Ulkuniemi, 2012), automobile industry (Lee et al, 2017), etc.…”

Covid-19 and mobile payment in Belgium: Closing the digital divide or just for the young, social, and impulsive?

“…Even before COVID-19, retailing was dramatically spurred by recent technologies [37], including mobile (contactless) payment [7]. While in Europe, mobile banking grew slower [14], it is hypothesized that the COVID-19 pandemic accelerated the adoption of digital payments among customers and retailers [20,37].…”

“…Mobile payment can be defined as any system that offers service of financial activities, which includes the initiation, activation, and confirmation (authentication and authorization) of payment, either online or offline, using a mobile device, through different technology, applications, and solutions provided by banks or proxy financial companies [10,[12][13][14][15].…”

“…As such, ensuring more mobile banking and payment adoption is recommended strongly to policymakers of emerging countries [34]. It might also explain why research in the mobile payment field seems skewed towards developing and emerging countries, and evidence in the context of advanced economies is limited [14,20]. In contrast, mobile payment adoption in developed countries has been associated with increased financial vulnerability.…”

Cashless Travelers from China, Is Tanzanian Tourism Industry Ready? A Review on Tourism Transactions in Connection with Post-COVID-19 Pandemic Tourism World

“…With all that fast speed in China and some of her neighbor countries like South Korea and Japan cashless transaction systems show wide disparities in rates of penetration in different national markets. Generally, they have been sluggish to diffuse in many countries where the credit cards system is mature, well established and very popular like in Europe and USA (Mumtaza et al, 2020;Hasan et al, 2021;Bailey et al, 2017).…”