Evaluating Factors Affecting User Satisfaction in University Enterprise Content Management (ECM) Systems

Abdurrahaman, Daha Tijjani; Owusu, Acheampong; Bakare, Akeem Soladoye

doi:10.34190/ejise.20.23.1.001

Cited by 13 publications

(4 citation statements)

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“…This differs from Sebetci's research [1] stating that system quality is an important factor affecting user satisfaction. If system users feel comfortable using the system, particularly in terms of usability, system interface presentation, and smart features, then user satisfaction will increase and the system will continue to be used [55]. In line with the results of interviews conducted at the IHC in Bimomartani, the quality of the system has unsatisfactory remarks because it often has errors, especially when logging in to the system.…”

Section: ) Limited Access To the Internetmentioning

confidence: 90%

Evaluation of Success and Failure Factors for Maternal and Child Health in Integrated Healthcare Center Information Systems (IHCIS) Using the HOT-Fit Method

Kusumadewi,

Hardiyanti,

Kurniawan

2024

J. Inf. Syst. Eng. Bus. Intell.

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Background: Maternal and child health in Integrated Healthcare Center Information Systems (IHCIS) has been implemented in several community health centers. Some have been implemented successfully, but others have failed. Many factors influence the success and failure of IHCIS implementation. Thus, knowing these factors can be used to assist the decision-making process in implementing IHCIS. Objective: This research aims to determine the factors affecting the success and failure of IHCIS for maternal and child health using the HOT-Fit (Human, Organization, Technology, and Fit) model. Methods: This research begins with preliminary research to identify the problem, determine research variables, and collect data. It uses quantitative and qualitative approaches. A quantitative approach is conducted at locations that have successfully implemented IHCIS. The data collection instrument uses a questionnaire. A qualitative approach was conducted in locations that were still experiencing failure in implementing IHCIS. Data collection techniques through direct interviews. Results: Organizational factors do not fully determine the success or failure of the information system. Factors supporting the success of IHCIS are human (user satisfaction and system use) and technological factors (quality of information and the quality of service). However, technology (system quality and information quality) is the main factor in the failure of IHCIS implementation. Problems with system quality include the system login, limited access to the internet, and an information system that is not in accordance with requirements. The perceived information obstacle is that the system is not yet integrated, and the information produced is incomplete. Conclusion: To satisfy requirements, the information and system qualities must be enhanced. Implementing IHCIS requires an appropriate strategy according to local circumstances and conditions. This approach involves human, organizational, and technological factors. Keywords: Community Health Workers, Evaluation, HOT-Fit, Integrated Healthcare Center Information Systems, Success Factors

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Section: ) Limited Access To the Internetmentioning

confidence: 90%

Evaluation of Success and Failure Factors for Maternal and Child Health in Integrated Healthcare Center Information Systems (IHCIS) Using the HOT-Fit Method

Kusumadewi,

Hardiyanti,

Kurniawan

2024

J. Inf. Syst. Eng. Bus. Intell.

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“…Moving from a focus on operational and non-operational benefits of ECMS, several ECMS researchers shifted the focus towards other possible benefits achievement (Katuu, 2016;Harr, vom Brocke, & Urbach, 2019;Abdurrahaman, Owusu, & Bakare, 2020). For example, Mohamad Rosman and Abdul Aziz ( 2018) developed an ECMS benefits framework consist of operational, managerial, and strategic benefits.…”

Section: Literature Reviewmentioning

confidence: 99%

The Role of Business Processes in Influencing the Decision Support Capabilities of Enterprise Content Management System (ECMS): Towards a Framework

Rosman¹

2020

APJITM

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Facing an unprecedented explosion of digital content, many organisations have been left with a large repository of unstructured information. Huge volumes of electronic content have been captured and stored within organisations' repositories, depriving organisations of the ability to analyse this data properly. As a result, many organisations are facing crucial problems, such as (1) employees wasting 30% of their time looking for relevant information; (2) operational and maintenance cost increases to handle large amounts of data; and (3) loss of opportunities to gain a strategic advantage through proper analysis of organisational data. To overcome these problems, the Enterprise Content Management System (ECMS) was introduced in the early 2000s. Having been researched for a period of 25 years, most prior studies on ECMS focus on a bottom-up approach with the intention of achieving immediate benefits such as cost-reduction, meaningful knowledge work and re-use of previous content. A top-down approach that aims to improve decision-making, resource allocation and competitive intelligence are ignored due to a lack of awareness about the importance of such benefits. Therefore, this research will explore the relationship between ECMS and how it can facilitate decision-making processes. Grounded on previous literature, the contributions of this paper are as follows: first, the paper provides insight into the research from the perspective of ECMS; second, the paper proposes a research model for further exploration of the topic; finally, implications and future directions for research is outlined.

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“…Project stakeholders normal set certain criteria for evaluating Project Success, these criteria are to meet the project owners strategic organizational objectives (goal), the satisfaction of users needs (purpose); and satisfaction of stakeholders needs where they relate to the product (primary customer/user) (Abdurrahaman, Owusu, & Bakare, 2020;Collins & Baccarini, 2004). The project manager must know project management to ensure project success (Lawani & Moore, 2016).…”

Section: Dependent Variable (Dv) Project Successmentioning

confidence: 99%

Preliminary Investigations into the Factors Affecting Successful Implementation of Project Management Frameworks and its Effects on Project Success: Evidence from Ghana

Taana¹,

Raju²

2020

Int. j. bus. adm. stud

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Whether undertaken by a public or private organization, the successful completion of every project is of primary concern. However, literature has confirmed that most project success depends on adhering to good practices and are keenly documented in the Project Management Frameworks (PMFs). The purpose of this study is to explore the factors that affect the implementation of PMFs in Ghana. This is motivated by the dearth of academic literature concerning PMFs and their successful implementation in Ghana. A conceptual framework was developed grounded on the Capability Maturity Model (CMM) and the Critical Success Factors (CSFs) theory to achieve this aim. Four independent variables and the dependent variable were hypothesized to be tested to establish the success factors affecting PMFs implementation. Data were collected from 105 project management consultants, contractors, and other key stakeholders in Ghana and analyzed to establish the relationships between the hypothesized constructs. The findings indicate that Stakeholder Involvement (SI) and Top Management Support (TMS) influence the adoption of PMFs. However, Acceptability and Organizational Maturity (OM) does not influence the adoption of PMFs. Moreover, PMFs does not influence Project Success. This preliminary study has given us insights into the factors to consider when adopting PMFs in Ghana. Practically, key stakeholders should encourage project management consultants and contractors to accept the PMFs, which, when adhered to, will lead to project success which is contrary to what this study found.

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Evaluating Factors Affecting User Satisfaction in University Enterprise Content Management (ECM) Systems

Cited by 13 publications

References 0 publications

Evaluation of Success and Failure Factors for Maternal and Child Health in Integrated Healthcare Center Information Systems (IHCIS) Using the HOT-Fit Method

Evaluation of Success and Failure Factors for Maternal and Child Health in Integrated Healthcare Center Information Systems (IHCIS) Using the HOT-Fit Method

The Role of Business Processes in Influencing the Decision Support Capabilities of Enterprise Content Management System (ECMS): Towards a Framework

Preliminary Investigations into the Factors Affecting Successful Implementation of Project Management Frameworks and its Effects on Project Success: Evidence from Ghana

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