Evaluating Future Automation Work in Process Plants with an Experience-Driven Science Fiction Prototype

Kymäläinen, Tiina; Kaasinen, Eija; Aikala, Maiju; Hakulinen, Jaakko; Heimonen, Tomi; Paunonen, Hannu; Ruotsalainen, Jouni; Lehtikunnas, Lauri; Mannonen, Petri

doi:10.1109/ie.2016.17

Cited by 10 publications

(4 citation statements)

References 5 publications

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“…This line of work has been introduced earlier, e.g. in [26,27], and the validation of SFPs has been demonstrated in [3,8]. As compared to this earlier research, this article nevertheless emphasized the user research results, thus allowing the process control workers' opinions to be justifiably heard.…”

Section: Resultsmentioning

confidence: 81%

A creative prototype illustrating the ambient user experience of an intelligent future factory

Kymäläinen

Kaasinen

Hakulinen

et al. 2017

AIS

Self Cite

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Abstract. This article introduces user experience research that has been carried out by evaluating a video-illustrated science fiction prototype with process control workers. Essentially, the prototype 'A remote operator's day in a future control center in 2025' was aimed at discovering opportunities for new interaction methods and ambient intelligence for the factories of the future. The theoretical objective was to carry out experience design research, which was based on explicit ambient user experience goals in the nominated industrial work context. This article describes the complete creative prototyping process, starting from the initial user research that included evaluations of current work practices, technological trend studies and co-design workshops, and concluding with user research that assessed the final design outcome, the science fiction prototype. The main contribution of the article is on the ambient user experience goals, the creation process of the video-illustrated science fiction prototype, and on the reflection of how the experience-driven prototype was evaluated in two research setups: as video sequences embedded in a Web survey, and as interviews carried out with expert process control workers. For the science fiction prototyping process, the contribution demonstrates how the method may employ video-illustration as a means for future-oriented user experience research, and how complementary user-centered methods may be used to validate the results.

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Section: Resultsmentioning

confidence: 81%

A creative prototype illustrating the ambient user experience of an intelligent future factory

Kymäläinen

Kaasinen

Hakulinen

et al. 2017

AIS

Self Cite

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“…The decision-makers can use this result as a broad understanding to avoid the negative consequences of using such future technologies (Jenkins et al, 2020). In the design process, it is popular to use simple story studies (Jenkins et al, 2020;Kymalainen et al, 2016) based on trends and events to capture future possibilities. This can generate ideas by facilitating brainstorming sessions for more realistic scenarios or adopting 'blue sky thinking' to turn current trends and signals into the future experience (Jenkins et al, 2020).…”

Section: Future Technologiesmentioning

confidence: 99%

“…However, using these approaches through these design tools to design new technologies is challenging and needs a facilitated environment to support the participant to ensure success. Using tangible design tools can establish a shared 'language' through physical form when verbal communication fails due to professional terminology and misalignments between different professional working cultures (Jenkins et al, 2020;Kymalainen et al, 2016;Rygh and Clatworthy, 2019). On the one hand, it is vital to match the design tools and the people interacting with them in the co-designing sessions.…”

Section: Co-designing and Selecting The Right Toolmentioning

confidence: 99%

Persona’s Dilemma between Academics and practitioners - Ideation Guidelines for Co-designing Future Technologies Workshops

Saadati

Abdelnour-Nocera

Clemmensen

2021

Electronic Workshops in Computing

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“…There is a significant value in working to further develop and refine design guidelines for human-AI interaction [2,7]. There is a need for cooperation and better communication in human teams and individuals and AI systems to achieve better UX goals in automation scenarios.…”

Section: Introductionmentioning

confidence: 99%

Co-Designing Personas for User Experience and Engagement in Automation

Abdelnour-Nocera

Cabrero²,

Campos³

et al. 2020

Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society

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The aim of this workshop is to engage in co-design of personas to explore the interplay of autonomous technologies with user experience and engagement. Automating a process that is embedded into people's everyday lives and activities will surely impact their experience. In a time where there is strong push towards more and more automation in our daily life, the workshop will explore the value of co-design in bringing to the fore the opportunities and issues of such trend on users' experiences and engagements in multiple contexts such as work, health, entertainment and learning. Through the co-design of personas in future scenarios of automation the workshop will concretely identify valuable automation design goals for user experience and engagement drawing on participants' knowledge from industry projects and academic research.Tree concrete outcomes from the workshop are the following: CCS CONCEPTS• Human-centered computing → Interaction design; Interaction design process and methods; Participatory design.

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Evaluating Future Automation Work in Process Plants with an Experience-Driven Science Fiction Prototype

Cited by 10 publications

References 5 publications

A creative prototype illustrating the ambient user experience of an intelligent future factory

A creative prototype illustrating the ambient user experience of an intelligent future factory

Persona’s Dilemma between Academics and practitioners - Ideation Guidelines for Co-designing Future Technologies Workshops

Co-Designing Personas for User Experience and Engagement in Automation

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