Evaluating new concepts of PSS based on the customer value: Application of ANP and niche theory

Lee, Sora; Geum, Youngjung; Lee, Sungjoo; Park, Yongtae

doi:10.1016/j.eswa.2015.01.006

Cited by 61 publications

(26 citation statements)

References 38 publications

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“…Content studies prescribe what to change and propose methods to design service offerings (Nordin et al, 2013), evaluating new service offerings from a viewpoint of customer acceptability (Lee et al, 2015), how to deliver customer experiences (Carreira et al, 2013), goods-services blueprinting (Geum and Park, 2011), and visualisations that aid uncertainty and communication. These include strategies that increase services (Dimache and Roche, 2013), new organisational structures (Biege et al, 2012), techniques that support service cost estimating through life costs (Settanni et al, 2014), dealing with uncertainty (Erkoyuncu et al, 2013), pricing and bidding (Kreye et al, 2014), techniques to develop cost sharing to create capacity to deliver services, simulations (Alix and Zacharewicz, 2012;Datta et al, 2013), and activity-based process modelling (Kerley et al, 2011).…”

Section: Growing Research Concentrationsmentioning

confidence: 99%

Servitization: revisiting the state-of-the-art and research priorities

Baines

Bigdeli

Bustinza

et al. 2017

IJOPM

562

520

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Purpose -This paper consolidates the servitization knowledge base from an organisational change perspective, identifying developed, developing and undeveloped topics to provide a platform that directs future research.Design/methodology/approach -This paper addresses three objectives: a) it comprehensively examines organisational change management literature for selection of a theoretical framework, b) it classifies extant studies within the framework through a systemic literature review, and (c) it analyses 232 selected papers and proposes a research agenda.Findings -Analysis suggests increasing global awareness of the importance of services to manufacturers. However, some topics, especially related to servitization transformation, remain undeveloped.Research limitations/implications -Although the authors tried to include all publications relevant to servitization, some might not have been captured. Evaluation and interpretation relied on the research team and subsequent research workshops.Practical implications -One of the most significant challenges for practitioners of servitization is how to transform a manufacturing organisation to exploit the opportunity. This paper consolidates literature regarding servitization, identifying progress concerning key research topics and contributing a platform for future research. The goal is to inform research to result eventually in a roadmap for practitioners seeking to servitize.Originality/value -Although extant reviews of servitization identify themes that are examined well, they struggle to identify unanswered questions. This paper addresses this gap by focusing on servitization as a process of organisational change.

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Section: Growing Research Concentrationsmentioning

confidence: 99%

Servitization: revisiting the state-of-the-art and research priorities

Baines

Bigdeli

Bustinza

et al. 2017

IJOPM

562

520

View full text Add to dashboard Cite

show abstract

“…After analyzing the results, we found that the studies retained involved Kim et al (2015), Lee et al (2015), Sheng et al (2015).…”

Section: Independent Journal Of Management and Production (Ijmandp)mentioning

confidence: 99%

“…Convenience relates to the characteristics that supplement the basic PSS operations to facilitate the purchase, use, and disposal thereof (LEE et al, 2015;MAZO;BORSATO, 2014).…”

Section: Independent Journal Of Management and Production (Ijmandp)mentioning

confidence: 99%

“…http://www.ijmp.jor.br v. 9, n. 2, April -June 2018 ISSN: 2236-269X DOI: 10.14807/ijmp.v9i2.688 Tangibility consists of tangible aspects that help to provide the service, such as equipment, facilities, or communication material (LEE et al, 2015;KIMITA et al 2009). Use-oriented-PSS customers cite the way in which the employees of PSS providers dress.…”

Section: Independent Journal Of Management and Production (Ijmandp)mentioning

confidence: 99%

“…Tangible goods replacement refers to the possibility of the replacement of the tangible goods being guaranteed by the PSS provider in the event of damage, failure, and/or misuse by the customer (Lee et al, 2015). Trade-off refers to the…”

Section: Independent Journal Of Management and Production (Ijmandp)mentioning

confidence: 99%

See 2 more Smart Citations

Customer requirements for the continuous improvement of product-service system: a conceptual approach

Anacleto

Paladini

Vaz

2018

Ind. Jour. Manag. & Prod.

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Identifying customer requirements is a strategic element for consolidating product-service systems (PSSs) in the market. However, literature on empirical studies has devoted relatively little attention to this topic. The purpose of the present work is to identify PSS customer requirements by analyzing empirical studies. Toward this goal, we present here a structured systematic literature review.This study systematically reviews 269 articles published until 2015 in the PSS field. About 10% of the publications reviewed describe empirical studies that identify PSS-customer requirements. After analyzing the content of these articles, we identify 37 requirements clustered around three criteria: (i) type of PSS, (ii) type of business transaction, and (iii) customer requirements that relate to product, service, or general aspects of PSS. The empirical studies investigated in this literature review focused on the business-tobusiness context. This study support PSS provider meet customer requirements. Then, they will be more successful in offering the PSS.

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Predicting consumer adoption of branded subscription services: A prospect theory perspective

et al. 2020

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Drivers of and barriers to consumer adoption of product‐service systems (PSS) deviating strongly from the current consumption paradigm remain unidentified. This study quantitatively investigates purchase intentions of a hypothetical branded fashion subscription service. This service features use‐ and result‐oriented PSS attributes in a lack of ownership, newness, and choice, and is investigated from a Prospect Theory perspective using a mixed method design combining an experiment with a survey (n = 524). Results show that even if the PSS provider is highly trusted by consumers, this only mitigates some of the worries consumers have about wearing used clothing and being held financially liable for product damage. The only driver of adoption is the opportunity to save money. Additional specific product information is also explored and shows that PSS providers have scope to change consumer perceptions. Overall, it appears that fashion ownership and choice are lesser issues than the literature suggests, although financial incentives are important. Furthermore, having a trusted brand allows a potential PSS provider to alleviate only some of the concerns consumers have. The contribution of this paper lies in its empirical findings as well as in its validation of Prospect Theory as a valid approach to enquiring into reasons for or against consumer adoption of complex PSS such as subscription services.

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Evaluating new concepts of PSS based on the customer value: Application of ANP and niche theory

Cited by 61 publications

References 38 publications

Servitization: revisiting the state-of-the-art and research priorities

Servitization: revisiting the state-of-the-art and research priorities

Customer requirements for the continuous improvement of product-service system: a conceptual approach

Predicting consumer adoption of branded subscription services: A prospect theory perspective

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