Evaluating Severity Rating Scales for Heuristic Evaluation

Herr, Sascha; Baumgartner, Nina E.; Gross, Tom

doi:10.1145/2851581.2892454

Cited by 17 publications

(12 citation statements)

References 6 publications

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“…This is done by comparing the usability of the mobile local cultural apps between the preferences of students and academics for three Malay cultural mobile apps. Heuristic evaluation questionnaires were employed to compare the experience of different users when using the software (Alotaibi, 2013;Herr, Baumgartner, and Gross, 2016;Othman, Mahudin, Ahaguk, and Rahman, 2014). Three Malaysian mLearning apps were selected for the assessment.…”

Section: Methodsmentioning

confidence: 99%

A Comparative Analysis for the Enhancement of Design of Local Cultural Mobile Applications

Ariffin

2017

JICTIE

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Culturally appropriate design guidelines could support developers in designing good mobile applications for users. Many studies in developing countries have been conducted without considering the local cultural aspects of the mobile applications for the user interface design. Therefore, this study aims to investigate the usability of mobile applications for three local cultural applications in Malaysian universities to improve the design of mobile applications. The research approach of this article emphasizes the descriptive quantitative results from heuristic evaluation between academics and students in the use of three mobile apps. According to the findings, the academics’ preferences are Jawi, Songket, and Batik, in ascending order, while the students’ preferences are Songket, Jawi and Batik in ascending order. Consequently, both groups preferred Batik as it attains higher means in the heuristic evaluation. Due to the high ranking of means for all the design principles, this study provides new insights into the prospect of four cultural guidelines for local cultural mobile applications in addition to the general usability design guidelines.

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Section: Methodsmentioning

confidence: 99%

A Comparative Analysis for the Enhancement of Design of Local Cultural Mobile Applications

Ariffin

2017

JICTIE

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“…Data collection using the heuristic evaluation method is usually carried out by several evaluators who are competent in the field of interface development [9]. In this study, the data collection process will be carried out by evaluators who are experts in the UI/UX field.…”

Section: Initial Interface Evaluation According To Heuristic Principlesmentioning

confidence: 99%

“…In this study, Heuristic Evaluation was used to maximize the user experience of the application related to how to find errors from various user points of view by heuristic principles. There are ten heuristic principles used as parameters in measuring the usability of a system, namely Visibility of System Status, Match between System and The Real World, User Control and Freedom, Consistency and Standards, Error Prevention, Recognition rather than Recall, Flexibility and Efficiency of Use, Aesthetic and Minimalist Design Help Users Recognize, Diagnose and Recover from Errors, and Help and Documentation [9]. Using usability as a criterion for distinguishing usability from heuristics requires an understanding that usability refers to the ability of a product to be used by a minimally skilled user and that it can be projected during the creation of a product and evaluated by specialists and potential users through inspections and tests [10].…”

Section: Introductionmentioning

confidence: 99%

Evaluation UX Design on GGWP Tourney Application Using HCD and Heuristic Evaluation Methods

Nugroho

Herdiani

Riskiana

2022

JoSYC

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The rapid developments in technology make the information spread faster, especially in the electronic sports industry (eSports). Game tournament information is essential to gamers since they strive to obtain accurate and easy-to-understand information about esports. The GGWP Tourney application is a mobile application that provides information and means to purchase e-sports competitions online. However, the GGWP Tourney application is still in the development stage so there are still many user experience problems, especially in the usability and journey of the application. Therefore, analysis and evaluation of the usability of the GGWP Tourney application are carried out so that it is in accordance with what users expect. In this study, usability evaluation was carried out using Heuristic Evaluation as a method of evaluating usability values and designing solutions using the Human Centered Design (HCD) method according to user perceptions based on the results of the evaluation carried out. The evaluation has been carried out in two stages, namely the initial stage and the stage after designing the solution design. The results of the initial evaluation found 12 problems and the severity rating value had an average greater than 2 so improvements were made to the application user interface. While the second evaluation stage in the solution design shows the number of problems found only 3 and the severity rating value is less than 2 so that no further repairs are carried out. Based on these results, the heuristic evaluation method can reduce the number of problems in the GGWP Tourney application from 13 problems to 3 remaining problems. This methods be used to determine the usability value of an application that can be used to improve the user experience of the application.

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“…Waktu pengujian tidak bersamaan, evaluator memberikan pendapat dan masukan pada observer, lalu observer mendokumentasikan kedalam sebuah form bersama dengan severity rate yang ditentukan oleh evaluator di setiap aspek penilaian. Severity rate adalah tujuan kedua dari pengujian heuristic setelah menemukan semua masalah usability, lalu mengukur tingkat keparahan masalah tersebut [13].…”

Section: A Metode Penelitianunclassified

Pengujian Heuristic Pada Antarmuka Marketplace Desa Wisata (Studi Kasus: Guidehub.Id)

Pujastuti¹,

Fatkhurohman²

2020

JAIC Polibatam

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Ada 229 desa wisata yang saat ini sudah terbentuk di Yogyakarta. Desa wisata tersebut memiliki permasalahan yang beragam, salah satunya adalah pendapatan warga lokal yang tidak meningkat dikarenakan keterbatasan warga dalam mempromosikan desa wisatanya. Platform guidehub.id adalah startup yang membantu desa wisata mempromosikan paket wisata yang dimiliki. Pengguna guidehub.id adalah warga desa wisata. Keragaman latar belakang dari pengguna menuntut pembuatan antarmuka yang mudah digunakan. Kesalahan perancangan antarmuka akan berakibat pada pendapatan desa, Oleh karena itu, sebelum website digunakan oleh pengelola desa wisata, perlu adanya evaluasi terhadap website guidehub.id. Penelitian ini bermaksud mengevaluasi dengan cara mencari nilai severity rate untuk selanjutnya memberikan rekomendasi kepada pengembang website dengan metode usability heuristic. Metode yang digunakan untuk mengukur usability website adalah 8 Golden Rule dari Shneiderman. Hasilnya perbaikan antarmuka marketplace desa wisata (guidehub.id) cukup mayor. Terdapat 5 variabel yang memiliki severity rate tinggi yang artinya harus diperbaiki sebelum website diluncurkan yaitu pada variabel Strive for consistency, Offer informative feedback, Prevent Errors, Permit easy reversal of action dan Support internal locus of control. Rekomendasi untuk temuan yang ada adalah bahasa yang harus konsisten, perlu adanya pemberitahuan apakah user berhasil atau gagal login, sebaiknya ada penanganan error pada saat booking dan submit tour, sebaiknya data tetap ada ketika mengisi form dan ingin kembali ke halaman sebelumnya, dan seharusnya user memiliki control sepenuhnya ketika memilih menghapus tour namun mengurungkan niat untuk menghapus.

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Evaluating Severity Rating Scales for Heuristic Evaluation

Cited by 17 publications

References 6 publications

A Comparative Analysis for the Enhancement of Design of Local Cultural Mobile Applications

A Comparative Analysis for the Enhancement of Design of Local Cultural Mobile Applications

Evaluation UX Design on GGWP Tourney Application Using HCD and Heuristic Evaluation Methods

Pengujian Heuristic Pada Antarmuka Marketplace Desa Wisata (Studi Kasus: Guidehub.Id)

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