Evaluating speech-based question–answer interactions for elder-care services

Takagi, Hironobu; Ohno, Masaji; Kobayashi, Masatomo; Nakada, Toyohisa

doi:10.1147/jrd.2017.2768720

Cited by 8 publications

(2 citation statements)

References 19 publications

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“…To enhance the accessibility of PPs, researchers explored the use of voice as an alternative to GUI-based PPs [80]. Crystal et al [43] outlines two characteristics of VUIs that make them a promising modality to integrate within the healthcare delivery infrastructures.…”

Section: Integrating Voice Into Healthcare Systemsmentioning

confidence: 99%

Understanding Barriers and Design Opportunities to Improve Healthcare and QOL for Older Adults through Voice Assistants

Chen

Johnson

Charles

et al. 2021

Proceedings of the 23rd International ACM SIGACCESS Conference on Computers and Accessibility

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Voice-based Intelligent Virtual Assistants (IVAs) promise to improve healthcare management and Quality of Life (QOL) by introducing the paradigm of hands-free and eye-free interactions. However, there has been little understanding regarding the challenges for designing such systems for older adults, especially when it comes to healthcare related tasks. To tackle this, we consider the processes of care delivery and QOL enhancements for older adults as a collaborative task between patients and providers. By interviewing 16 older adults living independently or semi-independently and 5 providers, we identified 12 barriers that older adults might encounter during daily routine and while managing health. We ultimately highlighted key design challenges and opportunities that might be introduced when integrating voice-based IVAs into the life of older adults. Our work will benefit practitioners who study and attempt to create full-fledged IVA-powered smart devices to deliver better care and support an increased QOL for aging populations. CCS CONCEPTS• Human-centered computing → Empirical studies in accessibility.

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Section: Integrating Voice Into Healthcare Systemsmentioning

confidence: 99%

Understanding Barriers and Design Opportunities to Improve Healthcare and QOL for Older Adults through Voice Assistants

Chen

Johnson

Charles

et al. 2021

Proceedings of the 23rd International ACM SIGACCESS Conference on Computers and Accessibility

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show abstract

“…Another issue related to the introduction of ASR-based interaction is the accuracy of ASR technology.AneffectiveinteractionbasedonASRtechnologyrequireshighperformance,because ASRerrorscanfrustrateusers (Lewis,2011).However,ASRtechnologyisimprovingmoreandmore. Takagi,Ohno, Kobayashi,&Nakada(2018)developedaQuery&AnsweringsystembasedonASR softwaretechnology,specificallydesignedforolderpeople.TheytesteditwithJapaneseolderpeople andfoundthatitwaspossibleforthemtousespeech-basedinterfacesbothforentertainmentandto accesssoftwareservices.Theyhadtheinitialconcernthattheelderlyparticipantsmayhavespoken indialectorhavehadhoarsevoices,whilethevoice-recognitionenginewastrainedwithvoicesof youngerpeople;thiscouldhavenegativelyaffectedtheaccuracyoftheASRsystem.Contraryto thisconcern,theyfoundthatthequestionswereappropriatelyenteredandtherewerefewexamples ofmisrecognition.…”

Section: Asr Issuesmentioning

confidence: 99%

Framing the Design Space of Multimodal Mid-Air Gesture and Speech-Based Interaction With Mobile Devices for Older People

Mich

Schiavo

Ferron

et al. 2020

International Journal of Mobile Human Computer Interaction

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Multimodal human–computer interaction has been sought to provide not only more compelling interactive experiences, but also more accessible interfaces to mobile devices. With the advance in mobile technology and in affordable sensors, multimodal research that leverages and combines multiple interaction modalities (such as speech, touch, vision, and gesture) has become more and more prominent. This article provides a framework for the key aspects in mid-air gesture and speech-based interaction for older adults. It explores the literature on multimodal interaction and older adults as technology users and summarises the main findings for this type of users. Building on these findings, a number of crucial factors to take into consideration when designing multimodal mobile technology for older adults are described. The aim of this work is to promote the usefulness and potential of multimodal technologies based on mid-air gestures and voice input for making older adults' interaction with mobile devices more accessible and inclusive.

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Construction of a Health Promotion Service Platform for Integrating Care Under the Background of the Internet

Liu,

Cao

2024

Lecture Notes in Electrical Engineering

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Evaluating speech-based question–answer interactions for elder-care services

Cited by 8 publications

References 19 publications

Understanding Barriers and Design Opportunities to Improve Healthcare and QOL for Older Adults through Voice Assistants

Understanding Barriers and Design Opportunities to Improve Healthcare and QOL for Older Adults through Voice Assistants

Framing the Design Space of Multimodal Mid-Air Gesture and Speech-Based Interaction With Mobile Devices for Older People

Construction of a Health Promotion Service Platform for Integrating Care Under the Background of the Internet

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