Evaluating terminal management performances using SLAM: The case of Athens International Airport

Andreatta, Giovanni; Brunetta, Lorenzo; Righi, Luca

doi:10.1016/j.cor.2005.07.024

Cited by 18 publications

(8 citation statements)

References 6 publications

(7 reference statements)

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“…Notes: Some studies were classified in more than one category (Abrate and Erbetta, 2010;Assaf, 2011a;Assaf et al, 2014;Barros and Dieke, 2008;Barros, 2009;Jessop, 2009;Lai et al, 2015;Martín and Román, 2006;Martín et al, 2009;Suzuki et al, 2010;Yu, 2010) The effects of different internal and external variables on airport efficiency (including airport size and characteristics, managerial factors, ownership/governance forms, regulatory aspects, economic downturn, undesirable outputs, etc.) (Adler and Liebert, 2014;Chi-Lok and Zhang, 2009;Fan et al, 2014;Martín et al, 2013;Merkert and Mangia, 2014;Oum et al, 2006;Pathomsiri et al, 2008;Voltes-Dorta and Pagliarib, 2012;Yu et al, 2008) Accounting for service quality within studies on airport efficiency measurement (Merkert and Assaf, 2015;De Nicola et al, 2013) Passenger perception of quality and his/her level of satisfaction with different airport service attributes (de Barros et al, 2007;Bogicevic et al, 2013;Chen, 2007;Chien-Chang, 2012;Correia et al, 2008;Mikulic and Prebežac, 2008) Discussions on service quality measurement, including exploratory studies on ASQ multidimensionality (Bezerra and Gomes, 2015;Fodness and Murray, 2007;George et al, 2013) Improvement of simulation models for assessing airport terminal LOS (Andreatta et al, 2007;Manataki and Zografos, 2009;Zografos and Madas, 2006;Zografos et al, ...…”

Section: Appendix a -Airport Performance Dimensionsmentioning

confidence: 99%

Performance measurement in airport settings: a systematic literature review

Bezerra

Gomes

2016

Benchmarking: An International Journal

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Purpose This study aims to provide a comprehensive overview of the literature related to performance measurement in airport settings. Two research questions were addressed: a. how the literature has evolved during the last forty-five years; b. which performance dimensions have been emphasized during this period. Design/methodology/approach For the purpose of this study, 380 documents, published between 1970 and 2015 were systematically analyzed. The literature reviewed comprises academic peer-reviewed articles, and studies published by other relevant sources, including professional-related literature. Findings The literature reviewed points to three stages relating to the evolution of the performance measurement in airport settings during the period analyzed. Although with a significant lag, this evolution seems to have followed the broad literature on performance measurement. Moreover, a relationship between these stages and the changes occurring at the airport industry was found. Several aspects of airport multidimensional performance are identified and discussed. Research limitations/implications Based on the findings of this study, it is concluded that a more comprehensive approach to airport performance measurement is needed. In this context, a research agenda is suggested. Practical implications The findings of this study have relevant practical implications for the airport industry. In this context, a framework representing a comprehensive approach to airport performance dimensions with impact on external stakeholders is presented. This framework can be a relevant contribution for researchers and practitioners which are looking for a more comprehensive and multidimensional approach to airport performance measurement. Originality/value To the best of our knowledge, this study appears to be the first to examine the literature related to airport performance measurement according to such a comprehensive approach. A framework of the performance dimensions related to the airport business is provided.

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Section: Appendix a -Airport Performance Dimensionsmentioning

confidence: 99%

Performance measurement in airport settings: a systematic literature review

Bezerra

Gomes

2016

Benchmarking: An International Journal

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“…Some OR works are related to operations at terminals. Andreatta et al () provided a model to evaluate the efficiency analysis of the baggage handling system. Chu () proposed goal programming models for integrated assignment of crew duties at the Hong Kong International Airport.…”

Section: Operations Research Applications In Different Service Industmentioning

confidence: 99%

Operations Research (OR) in Service Industries: A Comprehensive Review

Xing

et al. 2013

Syst. Res.

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The share of gross domestic product from the service industry reflects the competitiveness of a nation; the service industry in the USA accounts for around 80% of its gross domestic product, and it has been increasing gradually. Continual innovations and advances in enabling technologies for the service industry are crucial for developed countries to sustain their leading positions in the globalized economy. To clarify future research directions of operations research (OR) in the service industry, the state of art of OR has been examined systematically, the new requirements of OR are identified for its applications in service industries in comparison with those in manufacturing industries, and the limitations of existing methodologies and tools have been discussed. This paper was intended to provide an updated review on how OR has been applied in the service sector in recent years and what directions the study of OR will be carried forward in the near future. Under a proposed research framework, recent OR-related articles were collected from 17 leading OR journals and classified into the five most active sectors, that is, transportation and warehousing, information and communication, human health and social assistance, retails and wholesales, and financial and insurance services. The conclusions on the limitations of existing studies and the demanding ORs in the service have been drawn from our summaries and observations from a comprehensive review in this field.

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“…Overall, the baggage handling system facility is customized and configured to provide the final customer, the airline passengers with a fast and reliable logistics service (Andreatta et al 2007). Quite often flights or passengers are delayed and thus, the dynamic performance and in particular, the robustness of the overall system is the critical issue.…”

Section: Introductionmentioning

confidence: 99%

Complex service design: A virtual enterprise architecture for logistics service

Møller

Chaudhry

Jørgensen³

2008

Inf Syst Front

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This paper presents an interdisciplinary systems approach to service modeling, design and deployment. The study is based on a longitudinal case study of the development process of a complex logistic service system based on an advanced logistics model. The case examines the development of a Virtual Enterprise Architecture (VEA) for an automatic high-speed transport and sorting system applied in airports for baggage handling. The study traces the evolution of the system from the early conceptual phases to a successful commercial service deployed at Changi, Singapore Airport. The study is conducted using a retrospective analysis of the case using a design science research approach. The paper evaluates and discusses the issues of creating and designing a new complex logistics service, distinct from the physical product, based on an advanced discrete event-based simulation model. The paper concludes by presenting a generalized and validated conceptual framework for a VEA based on an advanced simulation model. The paper thus contributes to the field of service systems and service management by identifying a novel approach to effective design of a new service.

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Evaluating terminal management performances using SLAM: The case of Athens International Airport

Cited by 18 publications

References 6 publications

Performance measurement in airport settings: a systematic literature review

Performance measurement in airport settings: a systematic literature review

Operations Research (OR) in Service Industries: A Comprehensive Review

Complex service design: A virtual enterprise architecture for logistics service

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