Evaluating the Calmness of Ubiquitous Applications

Riekki, Jukka; Isomursu, Pekka; Isomursu, Minna

doi:10.1007/978-3-540-24659-6_8

Cited by 25 publications

(14 citation statements)

References 9 publications

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“…A avaliação deve ser feita pelos usuários reais em uma situação de uso real. Eles devem testar o aplicativo e avaliar a Calmness com base em sua experiência [Riekki et al 2004].…”

Section: Grau De Adaptaçãoà Mudança De Contextounclassified

“…Tal definiçãoé relevante para CIs, pois analisam o grau de adaptação das aplicações ao contexto dos usuários, influenciando a tomada de decisão nas suas rotinas diárias. A característica de Calmness se refereà capacidade do sistema de auxiliar as atividades do usuário na hora e no local correto, fornecendo o melhor serviço possível [Riekki et al 2004], acarretando portanto, um grande impacto na satisfação do usuário e, por fim, em sua avaliação.…”

Section: Introductionunclassified

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Utilizando Métricas de Qualidade na Avaliação de uma Aplicação para Cidades Inteligentes

Aragão

Moreno

Viana

et al. 2019

Anais Do Workshop Sobre Aspectos Sociais, Humanos E Econômicos De Software (WASHES)

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Diversas aplicações de software vêm modificando o estilo de vida das pessoas em aspectos tecnológicos e sociais. Um conjunto dessas aplicações possibilitam a criação das chamadas Cidades Inteligentes (CIs). Assim como qualquer outro tipo de aplicação, estas aplicações precisam ser avaliadas para garantir uma qualidade adequada e fornecer uma melhor experiência aos usuários. Contudo, aplicações no contexto de CIs podem conter caracterı́sticas tecnológicas especı́ficas que não são avaliadas em aplicações tradicionais, tais como aspectos de interoperabilidade e mudança de contexto da aplicação de acordo com a alteração do ambiente do usuário. Desta forma, este artigo apresenta um estudo sobre a avaliação de duas caracterı́sticas de qualidade relevantes para CIs (sensibilidade ao contexto e calmness). Adicionalmente, apresentamos uma discussão sobre essas caracterı́sticas e suas métricas em relação aos aspectos humanos da interação com a aplicação.

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“…A avaliação deve ser feita pelos usuários reais em uma situação de uso real. Eles devem testar o aplicativo e avaliar a Calmness com base em sua experiência [Riekki et al 2004].…”

Section: Grau De Adaptaçãoà Mudança De Contextounclassified

Section: Introductionunclassified

Utilizando Métricas de Qualidade na Avaliação de uma Aplicação para Cidades Inteligentes

Aragão

Moreno

Viana

et al. 2019

Anais Do Workshop Sobre Aspectos Sociais, Humanos E Econômicos De Software (WASHES)

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“…In linguistic terms, 'calm' represents a state or a condition that is free from agitation, excitement or disturbance (Riekki, Isomursu, & Isomursu, 2004). In the context of technology, "calm" is predominantly related to the state of a user, and not to a specific application or a piece of hardware that, in most cases, should not shift to its opposite -a "disturbed" state when performing specific tasks or activities with ICT.…”

Section: The Evolution Of the Calm Technology (Ct) Conceptmentioning

confidence: 99%

Reviving calm technology in the e-tourism context

Stankov

Filimonau

2018

The Service Industries Journal

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Tourism industry practitioners should understand the controversial nature of the information and communication technology (ICT) proliferation to ensure the ICT solutions do not consume too much of their attention, thus jeopardizing consumer enjoyment of tourism services. The concept of calm technology or calm design serves this purpose. Calm design suggests that technology should quietly recede in the background and come into play with users when and if required, thus delivering and/or enhancing a desired experience. Although this concept is of relevance to e-tourism, until recently, it has never been considered within. This is where this paper contributes to knowledge as, for the first time, it introduces calm design into the e-tourism context and critically evaluates the determinants of its broader adoption within the tourism industry. It positions calm design within the etourism realm, discusses its implications for customer service management, supply chain management and destination management, and discloses opportunities for future research.

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“…According to user-oriented view, the most important goal of the ubiquitous service is to support and to enhance the wellbeing of users [8]. Table 2 shows collected and refined lists of ubiquitous service attributes from the 8 literatures [9][10][11][12][13][14][15][16], which present basic characteristic for ubiquitous service. …”

Section: Attributes Of Ubiquitous Servicementioning

confidence: 99%

“…Unobtrusiveness service does not unnecessarily interfere with the user, but quietly support users exactly when and where it is needed, as unobtrusively as possible [11]. Invisible attribute of ubiquitous service is linked to smart technology and context-awareness, which make inferences about users.…”

Section: Usability Approaches For Ubiquitous Servicementioning

confidence: 99%

1G-12　An Analysis of Relationship among Ubiquitous Service Attributes, Usability Factors and SERVQUAL Dimensions

et al. 2013

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The emergence of ubiquitous technology and subsequent changes in life are bringing about incoming issues in service industry. Just as mobile payment system enabled users to replace annoying cash exchange in return for new problems of privacy and security, so is happening with commercial prevailing of ubiquitous service. It is, therefore, important to put all possible issues into consideration in evaluating a service with new technology, which necessitates interdisciplinary approaches [1].Accessing the usability was recognized as one of the good way to evaluate ubiquitous services. Ubiquitous service can be evaluated from the perspective of user because ubiquitous services are commonly in pursuit of replacing user's intellectual, behavioral judgment and action [2]. However, many usability studies directly rush upon evaluation without seriously asking what the ubiquitous service is.Currently, ubiquitous technology and applications are still on the verge of mass commercialization. Many studies are focused on evaluating ubiquitous devices of computing performances while the relationship between ubiquitous computing and its service is not fully understood. In spite of ambiguity and on-going debates, ubiquitous service is inherently part of a service system. Hence, service quality (or quality of service, QoS) approach can be an alternative for evaluating the performance of ubiquitous services.Basic motivation of this paper is to examine whether the two approaches, usability and service quality, are sufficient for the evaluation of the performance of ubiquitous services. Prior to examination, current service concepts of ubiquitous system are observed, and related literatures are reviewed to delineate the attributes of ubiquitous service. Then, collected attributes of ubiquitous service are categorized into 3 perspectives: technology-, service-, and user-oriented attributes. User-oriented attributes are examined if they can be evaluated by typical usability approaches. Similarly, both technology-and service-oriented attributes are examined if they can be evaluated by service-quality approaches. AbstractThe emergence of ubiquitous technology and subsequent changes in life are bringing about incoming issues in service industry. It is important to put all possible issues into consideration in evaluating a service with new technology, which necessitates inter-disciplinary approaches. The purpose of this study is to review literatures on the usability of ubiquitous service, and examine whether two approaches-usability and service quality approaches-are sufficient for the evaluation of ubiquitous service. Prior to examination, current service concepts of ubiquitous system are observed, and related literatures are reviewed to delineate the attributes of ubiquitous service. Then, collected attributes of ubiquitous service are categorized into three perspectives: technology-, service-, and user-oriented attributes. User-oriented attributes are examined if they can be evaluated by typical usability approaches. Similarly, both te...

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Evaluating the Calmness of Ubiquitous Applications

Cited by 25 publications

References 9 publications

Utilizando Métricas de Qualidade na Avaliação de uma Aplicação para Cidades Inteligentes

Utilizando Métricas de Qualidade na Avaliação de uma Aplicação para Cidades Inteligentes

Reviving calm technology in the e-tourism context

1G-12　An Analysis of Relationship among Ubiquitous Service Attributes, Usability Factors and SERVQUAL Dimensions

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Evaluating the Calmness of Ubiquitous Applications

Cited by 25 publications

References 9 publications

Utilizando Métricas de Qualidade na Avaliação de uma Aplicação para Cidades Inteligentes

Utilizando Métricas de Qualidade na Avaliação de uma Aplicação para Cidades Inteligentes

Reviving calm technology in the e-tourism context

1G-12 An Analysis of Relationship among Ubiquitous Service Attributes, Usability Factors and SERVQUAL Dimensions

Contact Info

Product

Resources

About

1G-12　An Analysis of Relationship among Ubiquitous Service Attributes, Usability Factors and SERVQUAL Dimensions