2021
DOI: 10.17705/1pais.13102
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Evaluating the Design of Service-Dominant Business Models: A Qualitative Method

Abstract: Evaluating the Design of Service-Dominant Business Models: A Qualitative Method Rick Gilsing, Eindhoven University of TechnologyFollow Oktay Turetken, Eindhoven University of TechnologyFollow Baris Ozkan, Eindhoven University of TechnologyFollow Paul Grefen, Eindhoven University of TechnologyFollow Onat Ege Adali, Eindhoven University of TechnologyFollow Anna Wilbik, Maastricht UniversityFollow Frank Berkers, TNOFollow Abstract Background: Driven by factors such as digitization and rapid technological change,… Show more

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Cited by 5 publications
(4 citation statements)
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“…For instance, Suratno et al. (2018) propose a three-step method to operationalize service-dominant business models (Gilsing et al. , 2018; Turetken et al.…”
Section: Resultsmentioning
confidence: 99%
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“…For instance, Suratno et al. (2018) propose a three-step method to operationalize service-dominant business models (Gilsing et al. , 2018; Turetken et al.…”
Section: Resultsmentioning
confidence: 99%
“…The business model can be derived from the business strategy as it describes in more detail how the business architecture is composed (Al-Debei and Avison, 2010;Globocnik et al, 2020). In turn, business processes represent the operational level and depict the translation of a business model into concrete elements, including the operational infrastructure to execute the business model (Gilsing et al, 2021;Globocnik et al, 2020;Osterwalder et al, 2005).…”
Section: The Relationship Between Business Models and Business Processesmentioning
confidence: 99%
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