2020
DOI: 10.29173/istl52
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Evaluating the Readability of Veterinary Client Handouts from Vetlexicon, Veterinary Partner, and ClientEd

Abstract: Ready-to-use animal health information handouts are a valuable service that have the potential to enhance veterinarian-client relationships and animal healthcare. Evaluating the readability of handouts is integral to ensure the information needs of veterinary clients are met. In this study, we describe the significance of client handout readability and review readability studies in veterinary medicine. We then present our analysis of the readability of 150 client handouts from three services: Vetlexico… Show more

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Cited by 5 publications
(12 citation statements)
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“…More recent studies of veterinary-produced client literature have also shown veterinary-produced client resources to frequently be written at a higher than recommended grade reading level. [28][29][30] While the readability of resources identified in this study was overall reasonable, the search hits originated from diverse sources, and it should be noted that reading ease does not reflect resource quality or guarantee correct interpretation by the reader. A study conducted by Kogan et al 11 found only 10% of veterinary surgeons felt most clients understood information sourced online and yet the majority of owners in the same study reported online information to be 'very easy' or 'easy' to understand (n = 432, 72%), suggesting while reading comprehension may not be an issue, inappropriate interpretation or misinformation might be.…”
Section: Discussionmentioning
confidence: 90%
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“…More recent studies of veterinary-produced client literature have also shown veterinary-produced client resources to frequently be written at a higher than recommended grade reading level. [28][29][30] While the readability of resources identified in this study was overall reasonable, the search hits originated from diverse sources, and it should be noted that reading ease does not reflect resource quality or guarantee correct interpretation by the reader. A study conducted by Kogan et al 11 found only 10% of veterinary surgeons felt most clients understood information sourced online and yet the majority of owners in the same study reported online information to be 'very easy' or 'easy' to understand (n = 432, 72%), suggesting while reading comprehension may not be an issue, inappropriate interpretation or misinformation might be.…”
Section: Discussionmentioning
confidence: 90%
“…One study assessing readability found the majority of client handouts from three independent veterinary services to be written at a ninth to 11th grade reading level, as opposed to the sixth grade reading level human patient resources aim for. 28 Similarly, a study by Sheats et al 29 analysed newsletters and websites prepared for equine veterinary clients and found 16 out of 17 were at a higher than recommended reading grade level, while another study 30 found online pet allergy information to be more difficult to read than equivalent online human information. It has been suggested that conducting readability assessments within the veterinary sector could help to meet clients' needs and improve health literacy, potentially improving pet health.…”
Section: Introductionmentioning
confidence: 99%
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