Evaluating the Relationship of Knowledge, Attitudes, and Practices of Home Delivery Handlers Regarding Avoid COVID-19 in Quick Service Restaurants

Abdelrassoul, Suzan Elsayed; Kozmal, Hany

doi:10.21608/ijhth.2020.128069

Cited by 2 publications

(2 citation statements)

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“…However, the level of performance in these persons was low and they were not able to use their knowledge to serve the customers during the covid-19 pandemic. They showed that in order to increase and improve the functional behavior of service providers, continuous training, monitoring and supervision should be done and the existence of a control team for coronary heart disease in restaurants is necessary [ 27 ].…”

Section: Discussionmentioning

confidence: 99%

Knowledge, attitudes and practices of Iranian people about food safety and hygiene during covid-19 pandemic

et al. 2022

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Aim The objective of this study was to develop a cultural adopted questionnaire for evaluation of knowledge (K), attitude (A) and practice (P) of Iranian population toward food safety during Covid-19. Methods The study is based on an online questionnaire that filled by 712 Iranians over 16 years old. Exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and reliability assessment were performed. The construct validity of A and P determined by EFA and confirmed by CFA. Difficulty index was used for K. Results The reliability score of questionnaire was satisfactory. The three items of K-A-P questionnaire were significantly associated with the total score of questionnaire. The KAP questionnaire regarding food safety in covid-19 consisted of 27 items multidimensional scale with strong psychometric features. The respondent showed a satisfactory level of KAP during covid-19 pandemics. Conclusion The KAP questionnaire regarding food safety in covid-19 is a valid and reliable tool for measurement of knowledge, attitude and practice of people regarding food safety in covid-19.

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Section: Discussionmentioning

confidence: 99%

Knowledge, attitudes and practices of Iranian people about food safety and hygiene during covid-19 pandemic

et al. 2022

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“…Moreover, fast-food providers, including GSFOs, found innovative ways to rebound from the effect of COVID-19 through maximizing their use of drive-thru, curbside pickup and home delivery services. For instance, adopting new technologies allowed customers to safely and securely place their food orders, make payments and track their order deliveries online, which helped these foodservice providers maximize their opportunities to generate more revenue (Abdelrassoul and Kozmal, 2020; Nicola, 2020).…”

Section: Introductionmentioning

confidence: 99%

Dining at gas stations: an analysis of nonconventional fast-food outlets from a consumer behavior perspective

Lefrid

2021

BFJ

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PurposeThe objective of this paper is to investigate the effect of the dining experience elements at gas stations foodservice outlets: (1) food quality, (2) service quality, (3) convenience and (4) atmospherics on customers' overall satisfaction and behavioral intention. This study also examines the mediating effect of overall satisfaction on dining experience elements and behavioral intention.Design/methodology/approachThis paper applies a quantitative approach, using partial least square-structural equation modeling for analysis. Survey data were collected online from 231 participants in the United States.FindingsConvenience and food quality are strong predictors of gas station food purchasing overall satisfaction and behavioral intention. Meanwhile, service quality and atmospherics were not statistically significant.Research limitations/implicationsThis study's survey was conducted online. Participants reflected on their dining experience at gas station dining outlets in the prior week.Practical implicationsThis study contributes to the existing foodservice literature by exploring dining at gas stations. It also provides a new insight into the importance of convenience in influencing overall satisfaction and behavior intention in a gas station foodservice setting.Social implicationsThis study helps with the understanding of consumer behavior and expectations of a fast-food setting. This study helps with enhancing convenience in order to improve the customers' experience and reduce their daily stress relating to wait time for purchasing fast-food meals.Originality/valueThis is the first study to examine consumer experience at a gas station food service setting.

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Evaluating the Relationship of Knowledge, Attitudes, and Practices of Home Delivery Handlers Regarding Avoid COVID-19 in Quick Service Restaurants

Cited by 2 publications

References 3 publications

Knowledge, attitudes and practices of Iranian people about food safety and hygiene during covid-19 pandemic

Knowledge, attitudes and practices of Iranian people about food safety and hygiene during covid-19 pandemic

Dining at gas stations: an analysis of nonconventional fast-food outlets from a consumer behavior perspective

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