Evaluating the Relationships among Attitude toward Business, Product Satisfaction, Experience, and Search Effort

Anderson, Ronald D.; Engledow, Jack L.; Becker, Helmut

doi:10.2307/3150714

Cited by 49 publications

(29 citation statements)

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“…Anderson et al (1979) tested a model of external information search for automobile purchasing. Punj and Staelin (1983) also conducted research on automobile purchasing based on a costbenefit analysis of information search.…”

Section: External Information Searchmentioning

confidence: 99%

External information search for banking services

Heaney

Goldsmith

1999

International Journal of Bank Marketing

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

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Section: External Information Searchmentioning

confidence: 99%

External information search for banking services

Heaney

Goldsmith

1999

International Journal of Bank Marketing

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“…Alba and Hutchinson (1987) define familiarity as "the number of product related experiences that have been accumulated by the consumer." Familiarity has been operationalized as accumulated purchases (Anderson, Engledow, & Becker, 1979); product usage (Johnson & Russo, 1984); search, ownership, and experience (Bettman & Park, 1980;Park & Lessig, 1981;Park et al, 1994). Although product-related experience is expected to contribute to improved ability to use a product, it is neither a necessary nor sufficient condition for product expertise.…”

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confidence: 99%

Consumer knowledge measures as predictors in product evaluation

Cordell

1997

Psychol. Mark.

125

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An experiment was conducted to test whether measures of consumer knowledge predict utilization of extrinsic product cues and willingness to pay for a product. Consumers have been shown to value some extrinsic cues more than others, and this study shows that knowledge measures moderate the evaluation of some extrinsic cues. Compared to measures of familiarity and subjective expertise, objective expertise is found to be a more efficient predictor of product evaluation and to be more consistent in valuing extrinsic cues in accordance with their diagnostic utility. © 1997 John Wiley & Sons, Inc.

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“…One posits a negative relationship between past knowledge and information search. This explanation proposes that as people acquire more knowledge they are less active information seekers because they have less need for information, i.e., have fewer situations where information poses a constraint (Anderson et al 1979;Keil and Layton 1981;Moore and Lehman 1980;Newman and Staelin 1972;Reilly and Conover 1983). The second proposes a positive relationship suggesting that as people acquire more knowledge they are more active information seekers.…”

Section: Theoretical Frameworkmentioning

confidence: 96%

An investigation of the basis for external information search in recreation and tourism

Manfredo

1989

Leisure Sciences

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This study examines the proposal that those seeking information about recreation experiences have strong interest, attitudes and intentions toward participation but are constrained by inadequate knowledge. Tests are also made of whether or not basic cognitive characteristics are related to information search. Information seeking is defined by whether or not individuals requested a free brochure on charterboating when given the opportunity. Comparisons are made among four groups: inexperienced boaters/information seekers, experienced boaters/information seekers, inexperienced boaters/nonseekers and experienced boaters/nonseekers. Results indicate that inexperienced boaters who seek information have positive attitudes, strong interest and high participation intentions but lack the degree of knowledge possessed by experienced boaters. Similar to experienced nonseekers, experienced seekers had positive attitudes, strong interest, and high knowledge about charterboating. However, they had stronger participation intentions than any group. In other tests, no differences were found among the seeker groups and the inexperienced nonseekers on need for cognition or education levels. Results suggest that constraint reduction is likely to be the basis for information search among the inexperienced. While the unavailability of information may not constrain experienced seekers, this group may be seeking information to add small increments of knowledge (which don't have a large impact on overall knowledge levels), reaffirm existing knowledge or because it is part of the recreation experience. Implications suggest the possible advantages of targeting information seekers in mass communication campaigns and incorporating concepts of information search in related recreation research.

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Evaluating the Relationships among Attitude toward Business, Product Satisfaction, Experience, and Search Effort

Cited by 49 publications

References 0 publications

External information search for banking services

External information search for banking services

Consumer knowledge measures as predictors in product evaluation

An investigation of the basis for external information search in recreation and tourism

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