Evaluating the Usability of Home Healthcare Applications

Bruun, Anders; Stage, Jan

doi:10.4018/978-1-60960-177-5.ch014

Cited by 4 publications

(2 citation statements)

References 20 publications

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“…One explanation for this may be that eHealth solutions are not always harmonized with the specific context in which they are to be implemented, including the prevailing organizational cultures, values, and routines [ 6 ]. Nurses associate the introduction of eHealth in homecare with the risk of deprofessionalization [ 22 ], and studies have also described a fear that if the new technology lacks sufficient usability, mistakes might occur that endanger patient safety [ 23 ]. The importance of leadership [ 21 , 24 ] and a shared vision with coworkers [ 24 , 25 ] have been pointed out as influencing factors for successful implementation.…”

Section: Introductionmentioning

confidence: 99%

Health Care Staff’s Experiences of Engagement When Introducing a Digital Decision Support System for Wound Management: Qualitative Study

et al. 2020

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Background eHealth solutions such as digital decision support systems (DDSSs) have the potential to assist collaboration between health care staff to improve matters for specific patient groups. Patients with hard-to-heal ulcers have long healing times because of a lack of guidelines for structured diagnosis, treatment, and follow-up. Multidisciplinary collaboration in wound management teams is essential. A DDSS could offer a way of aiding improvement within wound management. The introduction of eHealth solutions into health care is complicated, and the engagement of the staff seems crucial. Factors influencing and affecting engagement need to be understood and considered for the introduction of a DDSS to succeed. Objective This study aims to describe health care staff’s experiences of engagement and barriers to and influencers of engagement when introducing a DDSS for wound management. Methods This study uses a qualitative approach. Interviews were conducted with 11 health care staff within primary (n=4), community (n=6), and specialist (n=1) care during the start-up of the introduction of a DDSS for wound management. The interviews focused on the staff’s experiences of engagement. Content analysis by Burnard was used in the data analysis process. Results A total of 4 categories emerged describing the participants’ experiences of engagement: a personal liaison, a professional commitment, an extended togetherness, and an awareness and understanding of the circumstances. Conclusions This study identifies barriers to and influencers of engagement, reinforcing that staff experience engagement through feeling a personal liaison and a professional commitment to make things better for their patients. In addition, engagement is nourished by sharing with coworkers and by active support and understanding from leadership.

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Section: Introductionmentioning

confidence: 99%

Health Care Staff’s Experiences of Engagement When Introducing a Digital Decision Support System for Wound Management: Qualitative Study

et al. 2020

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“…Other systems put even more emphasis on self-management by supporting patients to take care of their own treatment. If home telemedicine systems are successful, they will reduce the workload of medical staff at the hospitals and in the patients' home, and relieve the patients from visits to the hospital or even hospitalization (Kaufman et al, 2003), (Bruun and Stage, 2011).…”

Section: Introductionmentioning

confidence: 99%

Usability Problems Experienced by Elderly Users in Home Healthcare Systems

Bruun¹

2014

JHTM

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Several research papers have presented crucial work on the needed functionality of home healthcare systems as well as on methods for evaluating the usability of such systems. There is also considerable work on usability problems experienced with systems that are targeted at medical staff. Yet, much less effort has been devoted to identification of usability problems in systems targeted at elderly patients. This paper contributes to the existing body of knowledge by presenting two empirically based usability evaluation studies of different home healthcare systems targeted at elderly users. The aim is to understand key usability problems that this type of target group experience while using such systems. Findings show that a group of elderly test subjects experience a high number of problems compared to a younger control group. In particular, the group of elderly subjects primarily experienced a high number of information related problems regarding e.g. technical information and ambiguous menu labeling. Furthermore, it was found that the group of elderly subjects was more sensitive to lack of overview of menu items. In practice, the studies presented in this paper can be applied to inform designers of home healthcare systems to be particularly aware of the type of information given in a user interface and how this is given to an elderly target group.

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Training software development practitioners in usability testing

Bruun

Stage

2012

Proceedings of the 24th Australian Computer-Human Interaction Conference

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Previous studies show that some software development practitioners without a usability background experience difficulties in understanding users and accepting that usability problems exist in their software. Also they do not prioritize fixing the problems identified by specialists. This barrier is denoted "developer mindset" and this paper empirically explores whether the barrier can be overcome by training software development practitioners to conduct usability testing. Findings show that the practitioners obtained considerable abilities in identifying usability problems as they managed to uncover 80.5 % of these after 30 hours of training, which shows a high level of acceptance. Findings also reveal that the practitioners prioritized fixing 61 % of the problems and we found that they successfully removed 64 % in a new interface design. We conclude that this approach may pose a viable solution to overcome the barrier of developer mindset.

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Evaluating the Usability of Home Healthcare Applications

Cited by 4 publications

References 20 publications

Health Care Staff’s Experiences of Engagement When Introducing a Digital Decision Support System for Wound Management: Qualitative Study

Health Care Staff’s Experiences of Engagement When Introducing a Digital Decision Support System for Wound Management: Qualitative Study

Usability Problems Experienced by Elderly Users in Home Healthcare Systems

Training software development practitioners in usability testing

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