2022
DOI: 10.1108/ecam-10-2021-0896
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Evaluating uncertainties to deliver enhanced service performance in education PPPs: a hierarchical reliability framework

Abstract: PurposeThis study aims to develop a hierarchical reliability framework to evaluate the service delivery performance of education public–private partnerships (PPPs) effectively and efficiently during long-term operations.Design/methodology/approachThe research design included development and test phases. In the development phase, three performance layers, i.e. indicator, component and system, in the education service delivery system were identified. Then, service component reliability was computed through first… Show more

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Cited by 2 publications
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