Evaluating variables of patient experience and the correlation with design

Jha, Dyutima; Frye, Amy; Schlimgen, Jennifer

doi:10.35680/2372-0247.1176

Cited by 14 publications

(13 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…On the other hand, the category of dependent factors included all variables that would provide information regarding the performance of the selected health workers. These variables were those that promote patient engagement, clinical effectiveness and patient safety [20]. The study mainly relied on the health worker's quality of service delivery score in the annual performance evaluation which included variables like application of technical skills, quality of work, initiative, self-management, public relations and spiritual care.…”

Section: Data Collection and Descriptionmentioning

confidence: 99%

Effects of Leadership Styles on Quality of Health Services

Warri¹

2021

Preprint

View full text Add to dashboard Cite

Background Leadership and quality of services have been linked together, where both influence each other in a significant manner. Effective leadership in the field of healthcare has attracted research attention over the last few years. One of the key areas of focus by the Cameroon government, which is believed to better the country's health care sector, has been the quality of leadership. Claims have been made that the most effective way of achieving high-quality service delivery would be through strong leadership. On the other hand, the strength of the leadership within an organization was linked to the type of leadership style adopted by the organization. Therefore, it is paramount that research is conducted to assess the link between the type of leadership style and the quality of services among health workers. Methods The study used a descriptive research design with a simple random size of 150 health workers of the CBCHS. Data were collected using closed-ended questions and analyzed using IBM SPSS Statistics™ Version 20. Inferential statistics were used to determine the effects of leadership style on the performance of health workers. The mean comparison of quality scores across the different types of leadership styles was using One Way ANOVA. Results The most common leadership style among the hospitals of the CBCHS is the transformational leadership style followed by task-focused, person-focused, transactional, and passive-laissez-faire. Transformational leadership style was associated with higher scores for maintaining good public relations and customer care than other leadership styles. The effect of leadership styles on the quality of work was not confirmed as the results were not statistically significant. Conclusion Leadership styles play a critical role in improving the quality of work in healthcare settings. Health-related outcomes differ from one setting to another based on the different leadership styles. Although the effect of leadership style on the quality of work was not statistically significant, further studies should explore the role of leadership in influencing other organizational parameters such as motivation and quality of care expectations.

show abstract

Section: Data Collection and Descriptionmentioning

confidence: 99%

Effects of Leadership Styles on Quality of Health Services

Warri¹

2021

Preprint

View full text Add to dashboard Cite

show abstract

“…The physical environment where care is delivered is said to be closely linked with the healing process and patient experience of care [11]. For example, studies have found that patients’ evaluation of quality of care are mostly based on physical cues such as quietness and cleanliness of the physical environment and physical space, health facility and colors [29, 30]. This makes the built environment an important factor of PCC.…”

Section: Introductionmentioning

confidence: 99%

Facilitators and barriers of patient-centered care at the organizational-level: a study of three district hospitals in the central region of Ghana

Nkrumah

Abekah‐Nkrumah

2019

BMC Health Serv Res

View full text Add to dashboard Cite

BackgroundImproving patient experience of care has gained enormous attention from policy makers and providers of healthcare services in Ghana. In spite of the supposed support for patient-centered care as the means for improving patient experience of care, scientific evidence point to poor patient experience of care in Ghana. Moreover, there seem to be little evidence on organizational-level factors that facilitate or hamper patient-centered care. In this study we assess organizational-level factors that facilitate or impede patient-centered care in three district hospitals in the Central Region of Ghana.MethodsThe study was exploratory research that used qualitative methods to collect data from seven senior managers and 3 junior managers in three district hospitals in the Central Region of Ghana. Data were collected with the aid of an interview guide and a checklist. Data were analyzed using content analysis.ResultsTwo main Organizational-level factors were identified, namely, facilitators and barriers of patient-centered care. Facilitators to patient-centered care included: 1) Leadership commitment. 2) Leadership support. 3) Training and education for patient-centered care. Patient-centered care barriers identified in the hospitals were: 1) Leadership conceptualization of patient-centered care. 2) Lack of goals and sufficient activities for patient-centered care. 3) Communication related challenges.4) Ownership type. 5) Degree of centralization. 6) Financial constraints.ConclusionOrganizational-level factors that promoted patient-centered care were fairly present in the hospitals. Yet, several other factors negatively affected patient-centered care in the hospitals. A suitable patient-focused intervention is recommended for implementation at the health system and institutional-levels to improve patient-centered care. Hospitals managers should develop suitable goals and activities to stimulate patient-centered care with the full participation of hospital employees and patients and families.

show abstract

“…The factor analysis showed that the patient's education is a moderate influencer of patient experience. When patients are educated about health conditions, processes that they will follow and the general management of their well-being, they are better positioned for producing positive outcomes and a positive experience (Jha, Frye, and Schlimgen 2017).…”

Section: Educationmentioning

confidence: 99%

Factors Influencing Patient Experience in Primary Healthcare Clinics within the eThekwini Municipality in KwaZulu-Natal

Padayachee

Mutambara

2021

AJNM

View full text Add to dashboard Cite

Patient experience is seen as a fundamental measure for healthcare evaluation, which fuels the debate regarding the most relevant factors influencing patient experience. Limited empirical knowledge exists concerning the factors that influence patient experience from the users’ perspective in South Africa. This study addresses the research gap by determining the factors influencing patient experience among primary healthcare users in Waterloo, Grove-End and Stonebridge communities in the eThekwini Municipality of KwaZulu-Natal. The study is quantitative, descriptive and cross-sectional, and utilises a self-administered questionnaire that was distributed among 280 primary healthcare users. They strongly agreed (> 90%) that all the factors presented in the study are contributors to their patient experience. The factor analysis determined the relevance of the factors as perceived by the respondents. It was found that the doctor’s role (0.970), clinic cleanliness (0.943), coordination and continuity of care (0.943), and waiting time (0.914) are the most significant influencers of patient experience. Education (0.898), nurses (0.882), medication (0.854) and the quality of care (0.853) serve as moderate influencers. Access (0.745), family/friend involvement (0.722) and the physical state of the infrastructure (0.714) are mild influencers of patient experience. Patient-centred care (0.639), management effectiveness (0.637), communication (0.596) and information (0.443) were non-influencers of patient experience. User experience is multifaceted and each factor represents a varying level of influence. It is recommended that a patient-experience framework should be developed that can be linked to improvement initiatives within South Africa in an effort to support quality improvement.

show abstract

Evaluating variables of patient experience and the correlation with design

Cited by 14 publications

References 13 publications

Effects of Leadership Styles on Quality of Health Services

Effects of Leadership Styles on Quality of Health Services

Facilitators and barriers of patient-centered care at the organizational-level: a study of three district hospitals in the central region of Ghana

Factors Influencing Patient Experience in Primary Healthcare Clinics within the eThekwini Municipality in KwaZulu-Natal

Contact Info

Product

Resources

About