Evaluation and error recovery methods of an IVR based real time speech recognition application

Khan, Soma; Basu, Joyanta; Bepari, Milton Samirakshma; Roy, Rajib

doi:10.1109/icsda.2013.6709847

Cited by 2 publications

(1 citation statement)

References 4 publications

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“…Similarly, Sherwani et al [33] in their work with low literate health workers in Pakistan reported that well-designed speech interfaces performed better than DTMF interfaces. Another Automatic Speech Recognition (ASR) based agricultural price enquiry system over IVR is reported in [14], where the innovation was to improve IVR usability by inferring whether or not a confirmation by the user of their response was required.…”

Section: Ivr Usabilitymentioning

confidence: 99%

Building citizen engagement into the implementation of welfare schemes in rural India

Chakraborty

Seth

2015

Proceedings of the Seventh International Conference on Information and Communication Technologies and Development

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Citizen feedback on the implementation of social welfare schemes can help fine tune their design, understand problems, and assess the benefits and impact from these schemes. Such feedback loops however are singularly missing in most schemes in India, and are conveyed only indirectly via civil society and social audit organisations that try to serve as a bridge between citizens and the government. We leverage the deep penetration of mobile phones in India to design a suite of IVR (Interactive Voice Response) tools that can help capture community perceptions, improve awareness of the people, and verify official records directly by the beneficiaries themselves. In the context of a rural employment guarantee scheme, we evaluate these tools in a few villages in the state of Haryana and demonstrate that there is good scope for using IVR tools to serve as a citizen engagement channel for welfare schemes. Our contribution lies in outlining several use-cases for technology interventions, and uncovering nuances that should be addressed if such systems are integrated into the implementation of social welfare schemes.

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Section: Ivr Usabilitymentioning

confidence: 99%

Building citizen engagement into the implementation of welfare schemes in rural India

Chakraborty

Seth

2015

Proceedings of the Seventh International Conference on Information and Communication Technologies and Development

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Marathi Interactive Voice Response System (IVRS) using MFCC and DTW

Baheti¹,

Gawali²,

Mehrotra³

2015

IJCA

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The need for quick and broad application of Speech enabled systems is becoming obvious. Studies have shown that there is a substantial "digital divide" that prevents many of our citizens, particularly illiterate rural people, from using the emerging technology. In order to accelerate this essential "technology transfer," this research aims to develop an Interactive Voice Response (IVR) system (IVRS) for rural agricultural purpose, using Marathi speech recognition. The automatic recognition of speech, enabling a natural and easy to use method of communication between human and machine, is an active area of research. The proposed IVR system in this research uses Speech Recognition technology in Marathi language that handles the queries of transactions at "Krushi Utpanna Bajar Samiti".

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Evaluation and error recovery methods of an IVR based real time speech recognition application

Cited by 2 publications

References 4 publications

Building citizen engagement into the implementation of welfare schemes in rural India

Building citizen engagement into the implementation of welfare schemes in rural India

Marathi Interactive Voice Response System (IVRS) using MFCC and DTW

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