“…McGilton et al (2009) described the supervisor's role in providing essential information and building supportive relationships with staff. Other authors have also highlighted the importance of facilitating teams and opportunities for teamwork (Bishop et al, 2008;Burke et al, 2001;McGillis Hall et al, 2005;Tyler & Parker, 2011), fostering interpersonal relationships (Dellefield, 2008;Vogelsmeier et al, 2010;Wicke et al, 2004), as well as setting expectations for ongoing communication (Siegel et al, 2008;Vogelsmeier et al, 2010;Wicke et al, 2004) as key processes related to effective supervision. To facilitate teamwork, nurse supervisors needed to engage and integrate both the staff and residents into decision making (Cooper & Mitchell, 2006); promote "collaborative" versus "hierarchical" relationships (Wicke et al, 2004); and foster relationships while still maintaining authority (Dellefield, 2008).…”