Evaluation of a pilot ‘peer support’ training programme for volunteers in a hospital-based cancer information and support centre

Kinnane, Nicole; Waters, Trish; Aranda, Sanchia

doi:10.1007/s00520-009-0791-3

Cited by 23 publications

(19 citation statements)

References 13 publications

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“…In contrast to the volunteers' perception of need and food bank policies, coming irregularly is rather an indication of being in need, as it shows inability to manage daily routines. Following Kinnane et al (2011), volunteers should receive formal and practical training. The authors researched training programs for volunteers in the Australian health sector, being exposed to emotionally challenging tasks, and emphasized the value of simulations and role plays in volunteer training.…”

Section: Discussionmentioning

confidence: 99%

Good deeds revisited: motivation and boundary spanning in formal volunteering

Rombach

Kang

Bitsch

2018

Int Rev Public Nonprofit Mark

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The study investigates the motivation of volunteers to serve at the Federal Association of German Food Banks and volunteers' interactions with food donors, food pantry managers and users. Social exchange theory is used as a frame to investigate volunteers' interactions in the context of boundary spanning. Twenty in-depth interviews were recorded, transcribed and analyzed through qualitative content analysis. Volunteers are predominantly socially motivated to work at the German Food Bank, but this is not necessarily reflected all their interactions with food pantry users. Even though the authority in these interactions rests with the volunteers, they still feel uncomfortable in some interactions. Volunteers' interactions with managers are essential, because managers tell volunteers, which tasks to carry out in which manner. But the volunteers do not necessarily respect the instructions in all cases. The interaction with food donors are negatively affected through a mismatch in the perception of authority within the collaboration. In some interactions, both parties believe they have authority within the interaction, even though they are rather equal partners. The study provides best practice recommendations on how to train volunteers to avoid interaction problems with food pantry users and donors.

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Section: Discussionmentioning

confidence: 99%

Good deeds revisited: motivation and boundary spanning in formal volunteering

Rombach

Kang

Bitsch

2018

Int Rev Public Nonprofit Mark

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“…In particular, 70% of the participants in this study agreed that e-learning helped them to understand the role playing. Role playing is challenging for participants, and may cause anxiety [26]. In this program, the participants experienced online modular training before actual role playing and group discussion.…”

Section: Discussionmentioning

confidence: 99%

A Blended Learning Model of Peer Support Training Program for Women with Breast Cancer

Komatsu

Yagasaki

Osaka³

et al. 2012

IJANS

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Objectives: Peer support is an important social support for cancer patients. A blended learning model of peer support training program in breast cancer was tested for feasibility.Methods: We developed a peer support training program for women with breast cancer with a blended learning approach combining faceto-face methods with e-learning. After face-to-face orientation, a 20-session e-learning program was provided on the Web followed by a one-day workshop including role playing. Log-files were recorded to assess the pattern of use in the e-learning program. The usability and acceptability were assessed by an evaluation questionnaire with a 5-point Likert scale. Psychosocial outcomes were assessed over time (baseline, post-program, and 3-month follow-up) using repeated measured one-way analysis of variance.Results: Twenty-eight women with breast cancer experience were recruited to the study. The rates of retention and assessment completion were high (92.9% and 89.3%, respectively). Participants favorably rated on the usability of the program. The mean time taken to complete the total of 20 sessions in the e-learning program was 59 18.69 days. There were no adverse psychosocial effects on the participants.Conclusions: The blended learning model of the breast cancer peer support training program was feasible and well accepted by the peer support volunteers.

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“…Although the importance of adequate training of volunteer facilitators has been stressed by several authors, in many groups the requirement for training depends on the level of education and previous experience (Nissim et al 2009;Kinnane et al 2011), presumably because trained health professionals are assumed to have all the skills they need to facilitate groups. Anecdotal evidence suggests that this may be due to concerns about the consistency and depth of facilitator training and the reliability of information provided.…”

Section: Discussionmentioning

confidence: 99%

“…The main emphasis has been on issues such as group management (Zuckerman et al 2001;Price et al 2006;Stiefel 2008;Owen et al 2009;Hoey et al 2010). However, with the correct training, volunteers have been shown to be able to contribute more successfully to a support and education service (Nissim et al 2009;Kinnane et al 2011). However, with the correct training, volunteers have been shown to be able to contribute more successfully to a support and education service (Nissim et al 2009;Kinnane et al 2011).…”

Section: Introductionmentioning

confidence: 99%

Evaluation of the training and support received by facilitators of a cancer education and support programme in New Zealand

Jasperse

Herst

Kane

2011

European Journal of Cancer Care

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This study evaluates the training and support provided for facilitators who deliver the Living Well programme. This education and support programme, offered by the Cancer Society of New Zealand since 1991, aims to demystify cancer and its treatments, and develop self-efficacy of cancer patients and their supporters. A purposeful sample of 17 facilitators from five regions across New Zealand participated in semi-structured interviews. Quantitative data on demographics, qualifications and history with the programme were subjected to a frequency analysis. A thematic content analysis was conducted on qualitative data regarding the experiences of the facilitators with the training programme and the level and quality of subsequent support. Facilitators (aged 35-65, 16 of whom were women), came from a variety of socio-economic and educational backgrounds with a significant number having health-related roles and qualifications. Facilitator training was seen as relevant, thorough, effective and good preparation for the demands of the role. The pairing of more experienced staff and volunteers to co-facilitate was a particularly successful aspect of the programme. The main drawbacks were limited access to support, lack of supervision and a perceived lack of appreciation from the organisation for the volunteer facilitators.

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Evaluation of a pilot ‘peer support’ training programme for volunteers in a hospital-based cancer information and support centre

Cited by 23 publications

References 13 publications

Good deeds revisited: motivation and boundary spanning in formal volunteering

Good deeds revisited: motivation and boundary spanning in formal volunteering

A Blended Learning Model of Peer Support Training Program for Women with Breast Cancer

Evaluation of the training and support received by facilitators of a cancer education and support programme in New Zealand

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