Evaluation of Alternatives to Integrate Special Transportation Services for People with Movement Disorders

Verseckienė, Alina; Palšaitis, Ramūnas; Yatskiv, Irina

doi:10.1515/ttj-2017-0023

Cited by 4 publications

(4 citation statements)

References 23 publications

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“…To measure the perception of service quality, Altuntas et al [37] used the SERVQUAL model and two of the most known methods of MCDM method-based scales. By applying MCDM methods, it is possible to choose appropriate strategies, rationalize certain logistics and other processes, and make appropriate decisions that affect the operations of companies or their subsystems, as proved by the following research [38][39][40][41][42][43][44][45][46][47][48][49][50][51]. These methods can be easily integrated into other approaches, such as integration with SWOT (strengths, weaknesses, opportunities, and threats) analysis [42] or with the SERVQUAL model, as is the case in this paper.…”

Section: Integrated Mcdm-servqual Model For Quality Measurementmentioning

confidence: 86%

A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model

et al. 2018

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The daily requirements and needs imposed on the executors of logistics services imply the need for a higher level of quality. In this, the proper execution of all sustainability processes and activities plays an important role. In this paper, a new methodology for improving the measurement of the quality of the service consisting of three phases has been developed. The first phase is the application of the Delphi method to determine the quality dimension ranking. After that, in the second phase, using the FUCOM (full consistency method), we determined the weight coefficients of the quality dimensions. The third phase represents determining the level of quality using the SERVQUAL (service quality) model, or the difference between the established gaps. The new methodology considers the assessment of the quality dimensions of a large number of participants (customers), on the one hand, and experts’ assessments on the other hand. The methodology was verified through the research carried out in an express post company. After processing and analyzing the collected data, the Cronbach alpha coefficient for each dimension of the SERVQUAL model for determining the reliability of the response was calculated. To determine the validity of the results and the developed methodology, an extensive statistical analysis (ANOVA, Duncan, Signum, and chi square tests) was carried out. The integration of certain methods and models into the new methodology has demonstrated greater objectivity and more precise results in determining the level of quality of sustainability processes and activities.

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Section: Integrated Mcdm-servqual Model For Quality Measurementmentioning

confidence: 86%

A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model

et al. 2018

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“…Table 1 summarizes the available fuzzy MCDM approaches in the transport area. The fuzzy multi-criteria methods can be summarized as follows: pair-wise comparisons [1][2][3][4][5][6][7][8][9]; distance based [10][11][12][13][14][15][16][17][18]; utility based [19][20][21][22][23][24][25][26]; outranking [27,28]; integration of two or more methods [29][30][31][32][33][34][35][36].…”

Section: Literature Reviewmentioning

confidence: 99%

“…The main problems solved in the transport planning area are concerned with railway transport [4,17,26,28,31,35]], transport planning [2,3,9,12,13,24]], railway infrastructure [6,16,23], public transport [1,7,11,30,33], logistics [5,10,20,21,25,27,32,33,36]]. .…”

Section: Literature Reviewmentioning

confidence: 99%

“…. It can be seen that the most used approaches for multi-criteria decision making in the case of uncertainty are fuzzy AHP [1][2][3][4][5][6][7], fizzy TOPSIS [12][13][14][15], and fuzzy VIKOR [16][17][18] techniques, and also integration with additional multi-criteria methods [29][30][31][32][33][34][35][36]. New methods based on AHP have also been developed, such as graphical AHP and fuzzy C-Means, [37].…”

Section: Literature Reviewmentioning

confidence: 99%

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A Novel Fuzzy SIMUS Multicriteria Decision-Making Method. An Application in Railway Passenger Transport Planning

Stoilova

Munier

2021

Symmetry

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To increase the level of adequacy in multi-criteria decision-making in the case of uncertainty, it is essential to reduce the subjectivism and to increase the reality of obtained results. The study aims to propose a novel fuzzy multi-criteria method based on the fuzzy linear programming method and sequential interactive model for urban systems method (SIMUS), named fuzzy SIMUS. This paper is something completely different because it links the power of fuzzy with the advantage of the SIMUS method. Indeed, not using weights, it works with optimal values. Here, this procedure is presented for the first time. The methodology consists of three stages. The first stage includes forming the parameters of a multi-criteria model in the case of uncertainty. The initial matrix has three values: lower, medium, and upper. In the second stage, the fuzzy SIMUS model for each objective is formed based on fuzzy linear programming method. The third stage deals with the ranking of the alternatives. The methodology was experimented for planning railway intercity passenger transport in Bulgarian’s railway network. Nine alternative transport plans and eight criteria were studied. It was found that the objectives which influence ranking the most are the frequency of train stops (15%), direct operational costs (15%), train’s capacity (14.7%), and reliability (14.3%). A transport plan for railway passenger transport is proposed. A verification of the results was performed. It was found that the stability of the choice presented a suitable alternative.

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Towards social life cycle assessment of mobility services: systematic literature review and the way forward

Gompf

Traverso

Hetterich

2020

Int J Life Cycle Assess

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Purpose The main purpose of this review is to describe the state of the art of social impact assessment with a focus on mobility services. Whereas the use phase plays an important role for the assessment of services in general, the evaluation of the use phase has been underrepresented in previous social life cycle assessment studies. For that reason, particular attention has been paid to indicators, which allow the assessment of social impacts during the use phase of mobility services. Methods Continuous efforts to mitigate climate change and to improve quality of life in cities result in new mobility solutions based on collective use. This will have a huge impact on our society transforming the use of vehicles. In order to better understand the implications for cities, society and the automotive industry, it is essential to evaluate the social impact generated along a product life cycle with particular attention to the use phase. To reach the goal, a systematic literature review was carried out with a focus on social indicators that allow assessing use phase impacts of mobility services. The indicators were analysed and allocated to stakeholder groups. Based on the analysis, a core set of indicators is proposed under consideration of data availability. Results and discussion Based on the selected search strings, 51 publications were selected for the literature review, including 579 social indicators. The analysis revealed a wide variety and diversity of indicators that are trying to measure the same aspect. The allocation to the respective stakeholder groups showed that most of the indicators (36%) evaluate impacts regarding the stakeholder group local community. The majority of analysed indicators are of quantitative nature (63%). Nevertheless, a clear assessment method was often missing in the respective publications. Therefore, for the core set of indicators, an assessment method is proposed for every indicator. Conclusions The results from this study can help practitioners as well as researchers in the field of urban mobility assessment as it systematically analyses social sustainability aspects. The presented data gives an overview of various indicators that are suggested in other publications, and the proposed core set of indicators can be used to evaluate different mobility services in further research.

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Evaluation of Alternatives to Integrate Special Transportation Services for People with Movement Disorders

Cited by 4 publications

References 23 publications

A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model

A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model

A Novel Fuzzy SIMUS Multicriteria Decision-Making Method. An Application in Railway Passenger Transport Planning

Towards social life cycle assessment of mobility services: systematic literature review and the way forward

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