Tension Neck Syndrome Musculoskeletal Disorder (TNS MSD) causes discomfort in the muscles around the neck and shoulder, especially of the elderly. It is one of the leading causes of early retirement. This paper provides initial results on the efficacy of a novel ergonomic-oriented neck support designed to mitigate and alleviate TNS MSD and focuses on the design of an adaptive neck supporter by integrating a soft actuator massager to help deliver a soothing massage. The design was carried out using simulations, prototyping, and measurements. The massager and adaptive neck supporter prototype were validated by Finite Element Analysis prior to fabrication to assess the feasibility of the design concept. After the massager prototype was fabricated, it was tested to validate the initial concept. Future work will be focused on fabricating the full-scale adaptive neck supporter prototype as well as upgrading and optimising the design concept.