Evaluation of an international benchmarking initiative in nine eye hospitals

Abstract

Although international hospital benchmarking seems to be a rational process of sharing performance data, this case study showed that it is highly dependent on social processes and a learning environment. It can be useful for diagnostics, helping local hospitals to catalyze performance improvements.

Benchmarking specialty hospitals, a scoping review on theory and practice

“…Design of a conceptual framework for contemplating these data based on an ecological model of the oncology delivery system.Oncology practices in the USABrann (2011) [31]The performance of child and adolescent mental health organizations. To provide an overview of the findings from two projects, undertaken to explore the variability in organizations’ performances on particular KPIs (key performance indicators).Six child and adolescent mental health organizationsDe Korne (2010) [3]The purpose of this study was to evaluate the applicability of an international benchmarking initiative in eye hospitals.Nine eye hospitals spread over Asia (3), Australia (1), Europe (4), and North America (1).De Korne (2012) [29]The aims of this study were to assess the applicability of a benchmarking project in U.S. eye hospitals and compare the results with an international initiative.Five eye hospitals in the USSchwappach (2003) [32]Assess the effects of uniform indicator measurement and group benchmarking. This was followed by hospital-specific activities on clinical performance measures and patients’ experiences with emergency care in Switzerland.Emergency departments of 12 community hospitals in Switzerland, participating in the ‘Emerge’ project.Shaw (2003) [33]To answer basic questions, using precise definitions, regarding emergency department (ED) utilization, wait times, services, and attending physician staffing of representative pediatric EDs (PEDs).21 Pediatric emergency departments (PED) from 14 states of the USA.Van Lent (2010) [6]Examine benchmarking as part of an approach to improve performance in specialty hospitalsInternational comprehensive cancer centres (CCC) or departments within a CCC in Europe and the USEllershaw (2008) [34]To evaluate the utility of participating in two benchmarking exercises to assess the care delivered to patients in the dying phase using the Liverpool Care Pathway for the Dying Patient (LCP).Two cancer networks in the northwest of EnglandEllis (2006) [35]Review published descriptions of benchmarking activity and synthesize benchmarking principles to encourage the acceptance and use of Essence of Care as a new approach to continuous quality improvement, and to promote its acceptance as an integral and effective part of benchmarking activity in health services.NHS (UK)Matykiewicz (2005) [36]Introduce Essence of Care, a benchmarking tool for health care practitioners and an integral part of the UK National Health Service (NHS) Clinical Governance agendaHealth care practitioners NHS (UK)Profit (2010) [37]To present a conceptual framework to develop comprehensive, robust, and transparent composite indicators of pediatric care quality, and to highlight aspects specific to quality measurement in children.The Pediatric Data Quality Systems (Pedi-QS) Collaborative Measures Workgroup (consensus panel by the National Association ...…”

“…3. Forums for participants to provide them with the opportunity to discuss the performance of their organisation and draw lessons from other organisations.De Korne [3]Mixture of methods: a systematic literature review and semi-structured interviews. An evaluation frame (based on a systematic literature review) was applied longitudinally to a case study of nine eye hospitals that used a set of performance indicators for benchmarking.Partner: Industry/GlobalContent: Process/PerformancePurpose: Collaborative 4P model : 1) the purposes of benchmarking; 2) the performance indicators used; 3) the participating organizations; and 4) the organizations’ performance management systems.Performance outcome indicatorsThe benchmarking indicators were mostly used to initiate and to facilitate discussions about management strategies.…”

“…In the two articles by de Korne [3, 29] mixed methods were used to develop an evaluation frame for benchmarking studies in eye-hospitals. Barr et al[30] used the National Practice Benchmark to collect data on Oncology Practice Trends.…”

“…Two articles benchmarked performance [6, 29] while two other articles benchmarked both processes as performance [3, 32] and one article reported the benchmarking of performance and strategies [30]. More detailed information on the benchmark models can be found in Table 4.…”

“…In addition, there is a call for transparency on relative performance between and within healthcare organizations [2]. This pushes providers to focus on performance and show the added value for customers/patients [3, 4]. …”