Evaluation of customer requirements and sustainability requirements through the application of fuzzy analytic hierarchy process

Biju, P.L.; Shalij, P.R.; Prabhushankar, G.V.

doi:10.1016/j.jclepro.2015.08.051

Cited by 32 publications

(20 citation statements)

References 33 publications

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“…Others researchers use a broader concept of "value" in business scope, such as competitive gains, competencies created, social relationships, knowledge acquired, managerial time, etc. (Wilson & Jantria, 1994;Vandaele & Decouttere, 2013;Biju et al, 2015). Besides that, value for customers could also be expressed as a more individual view of a particular interest, desire or need.…”

Section: Meaning Of Sustainability Values From a Business Perspectivementioning

confidence: 99%

“…For many researchers, this is one of the most important aspects for building business relationships around sustainability (Dyllick & Muff, 2016;Berns et al, 2009;Pinnington et al, 2016;Biju et al, 2015), as well as answering the question, what aspects do they value in economic, social and environmental business issues? (Hoekstra, 2015;Hohenschwert & Geiger, 2015;Slabbert & Barker, 2014;Vandaele & Decouttere, 2013).…”

Section: Business Scope For Sustainable Value Creationmentioning

confidence: 99%

“…This new scenario would serve as a strong foothold for firms facing the challenge of incorporating sustainability values into their business models, marketing strategies, technologies and manufacturing processes among other aspects (Buxel, Esenduran & Griffin, 2015;Nidumolu, Prahalad & Rangaswami, 2009). However, although the sustainability concept has become a business vision, it is still unclear how it could be integrated into strategies that allow generating offers that meet the interests and concerns of customers (Biju, Shalij & Prabhushankar, 2015;Chou, Chen & Conley, 2015;Tukker, 2015;Dyllick & Muff, 2016).…”

Section: Introductionmentioning

confidence: 99%

“…Global Reporting Initiative, Dow Jones Sustainability Index, etc.) these issues have inexorably been considered as main value criteria in business for both clients and suppliers, without considering their expectations or particular interest about sustainability-related issues (SRI) within business scope (Berns et al, 2009); consequently, the result offered by these instruments does not fully satisfy the needs or expectations that decision-makers demand to decision making (Biju et al, 2015).…”

Section: Introductionmentioning

confidence: 99%

“…While it is true that products and services by themselves provide some degree of inherent sustainability, it is also true that it is necessary to determine, clarify and highlight its business contribution for creating sustainability values (Nidumolu et al, 2009;Chou et al, 2015); however, in order to effectively identify and incorporate these values, firms must primarily understand how to address sustainability from the point of view of business relationships (Biju et al, 2015;Chou et al, 2015). A general view of this scenario was analysed in a survey performed by The Boston Consulting, where it was found that more than 70 percent of experts surveyed responded their company has not achieved a clear business case for sustainability, and more than a half have stated the need for a better framework for embedding sustainability in business (Berns et al, 2009).…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Sustainability values for business: A perspective of value alignment in a supplier-client relationship for case Aqualogy

Jaramillo

Serrat

Vidal

et al. 2018

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Purpose: The study's goal is focused on determining a common set of sustainability-related issues and drivers relevant for business-makers, for being used as a framework to inter-organizational communications and thereby to reduce value perception dissonances on supplier-client business relationships.Design/methodology: The study was methodologically based on a documentary review and different work sessions (interviews, workshop, and discussion) with a focus group composed of decision-makers in the water industry sector, of both the supplier and the client company. Findings:The study makes as main contributions a differentiation within the scope of 'sustainability practices of global interest' and 'sustainability practices into business scope' from the business-makers' value perception, providing a set of sustainability value drivers, allowing reduction of value dissonances in business relationships, shedding light on solutions' value creation capacity and at the same time enhancing inter-organizational communications. Research limitations/implications:The final set of sustainability-related issues (and drivers) presented aren't exhaustive and are delimited by the particular scenario generated around Aqualogy's business scope; therefore, it cannot be considered as a standard application mode. Practical implications:This study sheds light on the importance of aligning business expectations around sustainability, and create a value framework that can be useful for fully embedding sustainability into the portfolio, business models, marketing strategies, technologies, and manufacturing processes. This framework can also be useful for analysing value dissonances on supplier-client relationships, identifying value gaps into business models. Originality/value:The empirical study provides detailed insight into how the key decision-makers understand and perceive the sustainability value concept in the mainstream business. The alignment of their value perception shows to companies which sustainability values are expected in business, and how business strategy must use them as value creation drivers.

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Section: Meaning Of Sustainability Values From a Business Perspectivementioning

confidence: 99%

Section: Business Scope For Sustainable Value Creationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Sustainability values for business: A perspective of value alignment in a supplier-client relationship for case Aqualogy

Jaramillo

Serrat

Vidal

et al. 2018

View full text Add to dashboard Cite

show abstract

What Stops Designers from Designing Sustainable Packaging?—A Review of Eco-design Tools with Regard to Packaging Design

Moultrie

2017

Sustainable Design and Manufacturing 2017

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Packaging has caused much waste and its sustainability has received much attention in the past decades. Designers have made efforts to mitigate environmental impacts of packaging. However, many packaging designs are still far from achieving their sustainability goals. The purpose of this study is to perform a literature review of the principal design methods and tools for sustainable packaging published over the last twenty years. The objective is to understand the main obstacles that limit their effective implementation in the packaging design process. This study develops a sustainable packaging design and development model and proposes criteria for accessing packaging tools and methods. This study has found that to achieve sustainable design, many tools have limitations in demonstrating usage and balancing trade-off situations. Most of the tools focus on defining problems rather than suggesting possible solutions.

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Transforming Multidisciplinary Customer Requirements to Product Design Specifications

Ding

Qin

et al. 2017

Chin. J. Mech. Eng.

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： The customer requirement modeling is a highly important part of a product development process for understanding the customers and market needs. But with the increasing of complexity of complex mechatronic products, it is necessary to involve multidisciplinary design teams, thus, the traditional customer requirements modeling for a single discipline team becomes difficult to be applied in a multidisciplinary team and project since team members with various disciplinary backgrounds may have different interpretations of the customers' requirements. This paper provides a new synthesized multidisciplinary customer requirements modeling method for obtaining and describing the common understanding of customer requirements and more importantly transferring them into a detailed and accurate product design specifications (PDS) to interact with different team members effectively. A case study of designing a high speed train verifies the rationality and feasibility of the proposed multidisciplinary requirement modeling method for complex mechatronic product development.Key words: complex mechatronic product, multidisciplinary customer requirements modeling, disciplinary specialty language dictionary, high-speed train 1.IntroductionWith the mass customization of product design and development, the individuality and diversity of customer requirements for a complex mechatronic product is ever increasing, the manufacturer enterprises are facing tremendous pressures and challenges to deal with the diverse and rapid changing customer and market requirements. The traditional "product-centric" design method for complex mechatronic products has been unable to adapt to the growing market competition, therefore, the enterprises should shift the design focus to the "customer-centric" design methods for complex mechatronic products. Customer requirement modeling thus becomes a highly significant part of a product development process and it also has been a research topic for years and used in the field of system and software development [1].The ultimate purpose of traditional customer requirements modeling is that realizes the mapping of CRs in the customer domain to PDS (a formalized specification of customers' requirements and a list of the product performance, environment, quality, reliability, security, life cycle and other elements with considering performance and cost constraints, design inputs, constraints and goals and so on [30]) in the designer domain to improve the development efficiency and reduce the development cost. Through many years of research and application, the process of traditional customer requirements modeling, encompassing requirement elicitation, requirement analysis and requirement verification, has been formed into a standardization process from a system and software engineering point of view [2]. The requirement elicitation is to extract Biographical notesMA Xiaojie, born in 1986, is currently a PhD candidate at Institute of Advanced Design and Manufacturing,

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Evaluation of customer requirements and sustainability requirements through the application of fuzzy analytic hierarchy process

Cited by 32 publications

References 33 publications

Sustainability values for business: A perspective of value alignment in a supplier-client relationship for case Aqualogy

Sustainability values for business: A perspective of value alignment in a supplier-client relationship for case Aqualogy

What Stops Designers from Designing Sustainable Packaging?—A Review of Eco-design Tools with Regard to Packaging Design

Transforming Multidisciplinary Customer Requirements to Product Design Specifications

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