Evaluation of E-Government Maturity Models in Sub-District Public Services in Indonesia Using the SPBE Framework

Sukarsa, I Made; Paramartha, Ida Bagus Ananda; Cahyawan, Anak Agung Ketut Agung; Wibawa, Kadek Suar; Yasa, Putu Gede Arya Sumertha; Wulanyani, Ni Made Swasti; Wisswani, Ni Wayan

doi:10.29207/resti.v4i2.1825

Cited by 11 publications

(7 citation statements)

References 6 publications

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“…The E-government maturity model introduced for the Indonesian government has different aspects of Sistem Pemerintahan Berbasis Elektronik (SPBE) implementation such as "internal governance Policy, internal services policy, institutions, strategy and planning, information and communication technology, government administration, and public services ". The model consists of five stages (i) "Stub" where there is no clear internal policies nor solid governance model, (ii) "Managed" where there is internal policies and basic management governance model for each organization, (iii) "Standardized" where internal policies has set the standard for governance process across the organization, and governance is on place and implemented, (iv) "Integrated and Measured" where internal policies and the governance model are fully implemented in addition to measuring the performance quantitively and in alignment with the governance processes, lastly (v) "Optimum" where the continuous evaluation and the quality management systems are the extra mile (Sukarsa et al, 2020).…”

Section: Service Maturity Laddersmentioning

confidence: 99%

Innovation and Digital Transformation in UAE Public Services: Reactive to Proactive

Abdelmoteleb,

Nohuddin

2023

The European Proceedings of Social and Behavioural Sciences

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In this era, technology is constantly changing the world; governments must deliver efficient, accurate, innovative, and proactive services. Several case studies confirmed the importance of proactive and intuitive public services over reactive services. Machine learning, AI, IoT, and blockchain are expected to increase this importance in the fourth industrial revolution. Quality of life and wellbeing measurements are also helping governments design and deliver services that help people live better. Proactive and intuitive services focus on delivering services to customers before they ask for it, using available data from both the public and private sectors. On the other hand, traditional reactive services are provided by opening the door and waiting for the customer to come, ask, request, fill forms, submit documents, pay, and then provide the service. The Reactive-Proactive service delivery framework can help design, develop, and deliver services that improve people's wellbeing. The framework will also help visualize the service delivery maturity model. Case studies analysis and in-depth interviews analysis using text analytics were used to clarify and validate the framework's components. The results show that proactive service design requires other components such as ICT infrastructure, data, human capabilities, leadership vision, and supported policies. The Reactive-Intuitive Service Delivery Framework can also be used to mentor government entities on how to transform reactive services into intuitive cognitive services.

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Section: Service Maturity Laddersmentioning

confidence: 99%

Innovation and Digital Transformation in UAE Public Services: Reactive to Proactive

Abdelmoteleb,

Nohuddin

2023

The European Proceedings of Social and Behavioural Sciences

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“…In contrast, the Hiller and Belanger model shows the evolution of online services from providing essential information to active support in the political process, including voting [9]. SPBE is an Indonesian Government Maturity Model for assessing electronic-based public service indices in the Indonesian government environment [10].…”

Section: Introductionmentioning

confidence: 99%

“…discusses the advantages of multiple maturity model approaches in flexible and adaptive software development [17] emphasizes the importance of maturity models for measuring IT service quality [18] as well as [19] provides insight into the core factors responsible for e-service developmentgovernment in Pakistan and the City of Surabaya [20], [21] used a maturity model to assess the maturity of IT governance in public information services and public complaints [22] analyzed the use of e-reports in the Special Region of Yogyakarta with the Layne and Lee framework [23] examined the level of e-government maturity in the northeastern states of India. At the same time, [10] evaluated the e-government maturity of sub-district services in Indonesia by highlighting the improvements needed based on the SPBE index. These studies contribute to the understanding and applying e-government maturity models to achieve digital transformation and better service quality.…”

Section: Introductionmentioning

confidence: 99%

E-Government Maturity Analysis Using the Layne and Lee, Hiller and Belanger, and Spbe Models

Noman,

Emanuel

2024

jitk

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This research aims to analyze the level of e-government maturity in Kupang City using the Layne and Lee and Hiller and Belanger models and combine them with the SPBE model to provide a more comprehensive approach. The method used to develop an audit model involves a literature study to understand the e-government maturity model, identification of specific objectives for analysis of the Kupang City Population and Civil Registration Service (DUKCAPIL) website, determination of scope based on the SPBE model, determination of design audit criteria and benchmarks, collection and data synthesis from the Kupang City DUKCAPIL e-Government site, as well as analysis of audit findings, and using the GT Metrix tool for performance analysis and evaluation of the Kupang City DUKCAPIL website. The research results show that the lowest rating is F out of six, which indicates poor service performance. The Layne and Lee Model assessment gives a score of 18, indicating the technology's lack of integration and complexity. Hiller and Belanger's Model assessment gives a value of 13, indicating an immature level. These findings highlight significant gaps between the models evaluated. Recommendations based on research are to increase citizen participation by improving the Kupang City DUKCAPIL website based on a maturity model and the need for regular audits and ongoing evaluations to improve public services in Kupang City in e-government maturity. In conclusion, this research provides a new contribution to the field of e-government by highlighting the need for audits using several e-government maturity models to improve public services in Kupang City.

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“…The application of EBGS to the central and regional governments is also applied to sub-district government, research by [2] shows that the evaluation of the maturity level of EBGS uses two domains (EBGS Governance and EBGS Services) and four assessment indicators. The two domains include EBGS governance, with indicators of Use of General Applications Sharing Domains of EBGS Governance and EBGS services, while the four indicators of EBGS maturity evaluation have been remapped in public services so that not all domains and indicators are used.…”

Section: Introduction E-government Is An Established Information and ...mentioning

confidence: 99%

Meranti Island E-Government Master Plan: A Root Cause and SWOT Analysis

Wahyuningrum¹,

Fitriana²,

Bahtiar³

et al. 2023

Indonesian J. of Inf. Syst.

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The government has established a development program for the development of Information and Communication Technology with the term e-government. The implementation of e-government in government governance and public services certainly requires the use of information and communication technology (ICT) along with reliable human resources to manage it. There is still a reasonably high gap between the EBGS maturity level of the central agency and the index, and the local government is a challenge for the Meranti Islands Regency. To realize its vision and mission, the Meranti Islands Regency has made various efforts for transparency, accountability, good governance, and efficiency of government administration supported through ICT. The purpose of this research is the mapping of ICT utilization data in Meranti Islands Regency and the results of the identification of the obstacles that occur using GAP Analysis. GAP analysis uses Root Cause Analysis (RCA) and SWOT analysis for its analysis. The GAP analysis results show that based on the SWOT analysis, 18 strengths, 19 weaknesses, 12 opportunities, and 12 thread ats in the application of ICT are obtained, which are divided into 6 components. Based on the Root Cause Analysis, it was found that the main problem was caused by the low capacity of human resources in the application of ICT, as well as insufficient hardware/software requirements. For the study results study, it can be concluded that a SWOT analysis equipped with Root Cause Analysis can be used for strategic planning for implementing EBGS in the next fiveyears.

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Evaluation of E-Government Maturity Models in Sub-District Public Services in Indonesia Using the SPBE Framework

Cited by 11 publications

References 6 publications

Innovation and Digital Transformation in UAE Public Services: Reactive to Proactive

Innovation and Digital Transformation in UAE Public Services: Reactive to Proactive

E-Government Maturity Analysis Using the Layne and Lee, Hiller and Belanger, and Spbe Models

Meranti Island E-Government Master Plan: A Root Cause and SWOT Analysis

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