Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system

Teoh

2023

BPMJ

100

PurposeA crucial question still remains unanswered as to whether data analytics-oriented business intelligence (hereafter, BI) technologies can bring organizational value and benefits. Thereby, several researchers called for further empirical research to extend the limited knowledge in this critical area. In an attempt to deal with this issue, we presented and tested a theoretical model to assess BI effectiveness at the organizational benefits level in this research article.Design/methodology/approachThe suggested research model expands the application of the DeLone and McLean model in BI technology success or effectiveness research from individual level to organizational level. A cross-sectional survey is developed to obtain primary quantitative data from business and technology managers who are depending on BI technologies to make operational, technical and strategic decisions in Jordanian-listed firms.FindingsEmpirical findings show that system quality, information quality and training quality are significant predictors of user satisfaction, but not of perceived benefit. Data quality was found to be a strong predictor of both perceived benefit and user satisfaction. The influence of perceived benefit on user satisfaction was significant in turn both factors positively affect organizational benefits.Originality/valueThis research paper is a pioneering effort to assess BI technology effectiveness at an organizational level outside the context of developed countries. To the best of the authors’ knowledge, no prior research has combined all dimensions used in this research in one single model.

Section: Discussionsupporting

confidence: 84%

Evaluation of data analytics-oriented business intelligence technology effectiveness: an enterprise-level analysis

Teoh

2023

BPMJ

100

“…Organizational climate is a relatively ongoing quality of an organization's internal environment, experienced by organizational members, influencing their behavior, It can be described in terms of a set of organizational characteristics or traits (Yun Back et.al., 2022). The organizational climate affects how well organizational members accept human resource practices and policies (Akrong et al, 2022). According to Andersson et al (2020), five elements affect an organization's climate: the external environment, strategy, leadership styles, organizational structures, and organizational history.…”

Section: Organizational Climatementioning

confidence: 99%

The relationship between work professionalism and job satisfaction toward employee performance in mediating of organizational climate

Wiranudirja

Sudiro

Susilowati

2023

IJRBS

This study examines the effect of work professionalism, job satisfaction and organizational climate on employee performance in Muaradua Hospital employees. This study uses explanatory research with a quantitative approach. The population of this study included all Muaradua Regional General Hospital paramedics with a work period of more than one year. The sampling method is saturated, and the data collection technique uses questionnaire distribution. The data were analyzed using partial least square structural equation modeling (SEM-PLS). The results of this study indicate that work professionalism, job satisfaction, and organizational climate can directly improve employee performance. In addition, work professionalism and job satisfaction can improve the organizational climate. Organizational climate becomes partially mediating the relationship between work professionalism and job satisfaction on employee performance. The results of this study suggest that the hospital should be able to maintain professionalism and encourage job satisfaction, as well as create and improve strategies for factors related to organizational climate.

Inf. J. Ilm. Bid. Teknol. Inf. dan Komun.

“…It supports the claim that ERP systems help improve internal controls over financial reporting as required by Sarbanes-Oxley Section 404. The researcher [2] discusses evaluating organizational climate factors in ERP systems. This study explains that the key variables that influence the use of tax ERPs are system quality, service quality, information quality, role clarity, teamwork & support, and training & learning.…”

Section: Introductionmentioning

confidence: 99%

“…This study explains that the key variables that influence the use of tax ERPs are system quality, service quality, information quality, role clarity, teamwork & support, and training & learning. System quality, service quality, information quality, use, and training & learning were essential determinants in internal tax ERP system users' satisfaction [2]. However, based on the research [3], each life cycle phase must be carefully studied to change user and organizational behavior.…”

Section: Introductionmentioning

confidence: 99%

Analysis and Design of User Interface and User Experience of Regional Tax Enterprise Resources Planning System with Design Thinking Method

Subarjah

Wahyu

2022

Regional Tax is one of the main sectors of independent income owned by each City or Regency to fund infrastructure development, education development, health services, and much more. The government agency that manages this regional tax is Badan Pendapatan Daerah, abbreviated as Bapenda. In particular, the West Bandung Bapenda has not implemented an online-based Regional Tax service system. This management system cannot be developed, and taxpayers have no independent account management. The appearance and user experience of the existing system has not matched the current design trends and the latest organizational structure. This greatly obstructs the services of Bapenda to taxpayers due to the lack of digital transparency. The system's flow is quite convoluted, thus affecting the quality and slow access to information. These limitations will be resolved through structured research using the Design Thinking and Usability Testing method for testing so that later it can be translated into an Enterprise Resources Planning system design with a good User Interface / User Experience. This method is structured following five phases: empathy, define, ideate, prototype, and test. The empathy phase aims to understand user problems, the define phase identifies and maps problems, the ideate phase aims to generate ideas, the prototype phase aims to implement the design based on the results of the previous steps, and the test phase aims to test the user. The final phase is the test phase and aims to test the user. The results obtained after applying this method follow user expectations.