Evaluation of patient’s satisfaction in the surgical units in a tertiary care public hospital

Abstract

Introduction: In the modern era, it is not only the right of every patient to demand best possible medical care in Government runs Hospitals, but it is the moral and legal obligation of every health care provider as well, to deliver his optimum efforts to the entire satisfaction of the patient. Methods: A pre formed questionnaire and personal interview of 350 patients was carried out to determine the level of satisfaction among patients. Results: Most of the patients were found to be more than satisfied in most of the categories of questions asked. Conclusion: Overall assessment of the whole process through this study gave us an opportunity to find loopholes and deficiencies in our services for any future remedial action. The response given by the patients at the end of the data collected enabled us to make any suggestions so as to improve the quality of the services rendered at the hospital.