Evaluation of patient satisfaction in pediatric dermatology

Ahmed, Sarah; Miller, Jonathan M.; Burrows, James F.; Bertha, Ben Khallouq; Rosen, Paul

doi:10.1111/pde.13294

Cited by 16 publications

(16 citation statements)

References 5 publications

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“…For both questions, providerspecific questions had a statistically significant positive correlation, whereas the other question categories had statistically significant negative correlations [28]. Similar findings have also been observed in the pediatric population [29][30][31].…”

Section: Discussionsupporting

confidence: 80%

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Evaluating opportunities for improved orthopedics outpatient satisfaction: an analysis of Press Ganey® Outpatient Medical Practice Survey responses

et al. 2020

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Introduction:The Press Ganey® Outpatient Medical Practice Survey (PGOMPS) is composed of 10 provider-specific and 15 non-provider-specific questions. Some healthcare systems link PGOMS overall scores to physician reimbursements. The aim of this study was to determine the frequency of patient satisfaction across individual PGOMPS question, the null hypothesis being that there was no variability between the frequency of satisfaction and similar questions. Methods: We reviewed all new patient orthopedic PGOMPS scores between January 2014 and December 2017. Due to the large ceiling effect, satisfaction was defined as a perfect total score. The frequency of perfect scores for each question was calculated.Results: Five thousand one hundred sixty-three patients met the inclusion criteria. Two thousand two hundred sixty-six (43.89%) provider-specific questions received perfect satisfaction versus 986 (19.10%) with perfect satisfaction for non-provider-specific questions (p < 0.001). The five questions most likely to receive perfect satisfaction were MD friendliness/courtesy (80.36), MD spoke using clear language (80.35%), likelihood to recommend practice (79.11%), likelihood to recommend MD (78.8%), and MD confidence (78.74%). The five least likely were convenience of office hours (60.44%), ease of getting on phone (59.72%), ability to get desired appointment (59.50%), wait time (54.63%), and information about delays (53.80%). Conclusions: Our results suggest that the majority of orthopedic patients are satisfied with their provider, demonstrating that room for improvement is limited with provider-specific areas. Leaders of health care teams should consider these results when seeking to improve patient satisfaction scores and determining how and if scores should be linked to reimbursements.

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Section: Discussionsupporting

confidence: 80%

“…Our findings and previous literature demonstrate that overall, patients are satisfied with the orthopedic providers [28][29][30][31]. Areas where patients are demonstrating less satisfaction are with regard to the access of care and moving through their visit.…”

Section: Discussionsupporting

confidence: 56%

Evaluating opportunities for improved orthopedics outpatient satisfaction: an analysis of Press Ganey® Outpatient Medical Practice Survey responses

et al. 2020

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“…Based on the contents of the inpatient satisfaction evaluation system developed by Yan Liu et al [10][11][12], a patient/family satisfaction survey questionnaire was developed by relevant responsible personnel with the main contents of the evaluation of all aspects of doctors and nursing works. The Likert five-point score scale was adopted.…”

Section: Patient/family Satisfaction Evaluation Systemmentioning

confidence: 99%

Application of the respiratory “critical care-sub-critical care-rehabilitation integrated management model” in severe stroke associated pneumonia

Wang

et al. 2020

BMC Pulm Med

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Background: This study aimed to explore the feasibility of applying the respiratory "critical care-sub-critical carerehabilitation integrated management model" in severe stroke-associated pneumonia and evaluate its effect. Methods: From January to September 2018, 24 patients with severe stroke-associated pneumonia, who were admitted to the Respiratory Intensive Care Unit of the Respiratory and Critical Care Medicine Department of Henan Provincial People's Hospital, were randomly divided into two groups: integrated management group and control group. According to the admission criteria of the respiratory "critical care-sub-critical care-rehabilitation integrated model" prescribed by the above-mentioned hospital, patients were grouped. The professional respiratory therapy team participated in the whole treatment. The acute physiology and chronic health evaluation II (APACHE II) score, clinical pulmonary infection score (CPIS) and oxygenation index of these two groups were dynamically observed, and the average hospital stay, 28-day mortality and patient satisfaction were investigated. Results: Patients in the integrated management group and control group were similar before treatment (P > 0.05). After treatment, the main indicators, the APACHE II score, CPIS score and oxygenation index, were significantly different between the integration group and control group (P < 0.05). The secondary indicators, the average hospitalization days and patient/family member satisfaction scores, were also significantly different between the integration group and control group (P < 0.05). However, the 28-day mortality wasn't significantly different (P > 0.05). Conclusions: For patients with severe stroke-associated pneumonia, it was feasible to implement the respiratory "critical care-sub-critical care-rehabilitation integrated management model", which could significantly improve the treatment effect, shorten average hospitalization days and improve patient/family satisfaction.

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“…2 Ahmed et al believe that patient satisfaction is the result of patients filtering medical service experience and evaluating the degree to which medical service experience meets their needs from their own unique perspective. 3 Among them, most scholars believe that the best definition of patient satisfaction is an evaluation of medical services by patients based on the degree to which their expectations are met. 4 In view of this expectation, the evaluation of patient satisfaction objectively reflects the quality of healthcare services which becomes a gold standard and widely used metric to measure hospital quality management.…”

Section: Introductionmentioning

confidence: 99%

Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China

et al. 2020

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ObjectivesThe aim of the study was to examine the level of patient satisfaction with nursing care and identify the factors affecting satisfaction from the inpatient’s perspective in a backward region of China.DesignThis was a cross-sectional study.SettingThe study was conducted at a tertiary hospital located in northwest China.ParticipantsPatients admitted to the ward for at least 48 hours were chosen to participate in the survey.Primary outcome measureThe Newcastle Satisfaction with Nursing Care Scale was used. Data were collected from 219 patients.ResultsThe overall inpatient satisfaction with nursing care was 78.15±4.74. Patients were more satisfied with nurses who respected their privacy and treated them as individuals (67.7%). Patients were least satisfied with the type of information nurses gave them (11.7%) and with the sufficient awareness of their needs. Patients who were married, had a history of hospitalisation, surgery and were taken charge of by junior nurses had higher satisfaction.ConclusionsThe overall level of patient satisfaction was moderate. Patient-centred individualised care and providing sufficient information model of care are needed. There was a need for nurses to be aware of patients’ individualised care needs and to provide them with more information. This study may suggest/urge hospital administrators, policymakers and nurses to be more sensitive with patients’ married status, history of hospitalisation and surgery, the professional title of in charged nurses when care is provided. Ultimately to achieve better outcome of patients’ hospitalisation.

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Evaluation of patient satisfaction in pediatric dermatology

Cited by 16 publications

References 5 publications

Evaluating opportunities for improved orthopedics outpatient satisfaction: an analysis of Press Ganey® Outpatient Medical Practice Survey responses

Evaluating opportunities for improved orthopedics outpatient satisfaction: an analysis of Press Ganey® Outpatient Medical Practice Survey responses

Application of the respiratory “critical care-sub-critical care-rehabilitation integrated management model” in severe stroke associated pneumonia

Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China

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