Evaluation of Patients' Perception of Services Rendered in a High Volume Primary Eye Care Center in Nigeria

Abstract

Aim: To determine patients' perception of services rendered in a high volume Nigerian primary eye care center. Methods: ex post facto research design was used. Participants' socio-demographic profile was obtained using a pretested questionnaire. Data analysis was by SPSS version 20.0. Results: Of the 303 patients (156, 51.6% first timers; 147, 48.5% were old patients), 153(50.5%) were males and 150 (49.5%) were females. The age range was 13 years to 94 years with a mean of 53.8+17.05 years. Overall satisfaction with care was 98.3% with waiting time constituting the highest level of dissatisfaction (22.5%). Conclusion: The high patronage of this eye center can be linked to the high level of satisfaction of the patients.

Process Evaluation of Health System Responsiveness Level and Associated Factors Among Mothers Gave Birth at Obstetric Ward in a Tertiary Hospital, Southwest of Ethiopia: Mixed Study Methods

“…However, the absence of HRS positive dimension could be leads to being carelessness and negligent. 27 Furthermore, our result was similar to a study done in Ghana, which indicated that domains like privacy, confidentiality, dignity, and autonomy have good performance, while conducive physical environments and amenities have the lowest standard score. 27 The similarity may be indicated by similarity in the target population, the study setting, or the related socioeconomic background of the target population.…”

“…27 Furthermore, our result was similar to a study done in Ghana, which indicated that domains like privacy, confidentiality, dignity, and autonomy have good performance, while conducive physical environments and amenities have the lowest standard score. 27 The similarity may be indicated by similarity in the target population, the study setting, or the related socioeconomic background of the target population. Another comparative study conducted in Sri Lanka shows that semigovernment hospitals have good HSR than government hospitals.…”