Evaluation of pharmacy value-added services in public health facilities: Staff perception and cost analysis

Yussof, Izzati; Ibrahim, Nor Haizan; Ayub, Asilah Che; Hashim, Norsyazana Ab; Choon, Ching Ju; Chee, Chew Yee; Rani, Asma Amalina Abdul; Hashim, Helmi Hafiz

doi:10.1016/j.rcsop.2022.100120

Cited by 3 publications

(3 citation statements)

References 16 publications

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“…Although the medication processing time using a locker service is documented to be longer as shown in other studies, 14 it is interesting to note that there was an overall time savings of 11 min via the locker service during the time study. This difference can be attributed to time saved during medication counselling and transition period between the point when the medications are packed and awaiting pick up by a counter dispenser.…”

Section: Discussionmentioning

confidence: 51%

Project SAPPORO (StAff prescription – bluPORt optimization): Quality improvement report on the expanded use of secured medication lockers for hospital staff during COVID-19 pandemic

Neo

Foo

et al. 2023

Proceedings of Singapore Healthcare

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Background Singapore General Hospital (SGH) Pharmacy department set up a novel 24-h medication locker service in November 2019 to serve hospital staff on work shifts who were unable to collect medication within the pharmacy operating hours. However, the initial uptake rate was modest. Objectives Primary objective was to increase the daily locker service uptake by staff from five lockers to 42 lockers (100%) in 6 months, starting from June 2020. Secondary objectives include exploring the cost savings and impact of the locker service on the pharmacy’s operational efficiency, as well as compare the medication collection experience of hospital staff using the locker service and in the pharmacy. Methods FOCUS-PDSA was the adopted QI methodology. Two Plan-Do-Study-Act (PDSA) cycles were used to implement the final identified solutions. PDSA cycle one focused on improving publicity and educational efforts. PDSA cycle two then focused on expanding the service to include the entire hospital campus staff and setting up a self-registration booth at the pharmacy entrance. Results The primary objective of achieving 100% locker utilization was attained in October 2020, with daily average service uptake rate increasing from 12.6 at baseline to 49.8 by the end of PDSA cycle 2. Annual pharmacist manpower savings of 0.88 Full Time Equivalent (FTE) was also achieved. Locker service users gave a higher average satisfaction score compared to those who collected from the pharmacy. Conclusion Project SAPPORO successfully increased the daily locker service, providing hospital campus staff with increased convenience and positive medication collection experience during the COVID-19 pandemic.

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Section: Discussionmentioning

confidence: 51%

Project SAPPORO (StAff prescription – bluPORt optimization): Quality improvement report on the expanded use of secured medication lockers for hospital staff during COVID-19 pandemic

Neo

Foo

et al. 2023

Proceedings of Singapore Healthcare

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“…The implementation of PVAS provides freedom to the patients to choose their convenient time to pick up their medications or to receive their medicine. The implementation of PVAS is however limited to certain hospitals only, as some hospitals do not provide the service due to the additional cost of integrating value added and insufficient workforce [3].…”

Section: Introductionmentioning

confidence: 99%

“…Globally, to ensure the rules of physical distancing and public safety, pharmacy drive-thru highlighted as the main methods of delivering medication from pharmacy to the patients [6]. In Malaysia, the demand for PVAS has increased to 27.3% at public healthcare facilities in Kuala Lumpur and Putrajaya, compared to the early 2019 which are before the COVID-19 outbreak [3]. While most of the hospitals in Malaysia have already implemented the drive-thru services, such service is not yet implemented in our study setting as the setting was implementing other choice of PVAS such as UMP and "panggil dan ambil" (PDA).…”

Section: Introductionmentioning

confidence: 99%

pharmacy-staffs-perceptions-and-opinion-on-the-drive-through-pharmacy-service-during-covid-19-pandemic-at-one-of-the-university-teaching-hospitals-in-malaysia

Mohd Jamil,

Eku,

Fakhrul Anuar

et al. 2023

Mal J Pharm

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Amidst the COVID-19 pandemic that imposed movement control order, most patient had difficulties in collecting the medication. Therefore, drive-thru pharmacy was perceived as the safer and most convenient option to minimal the infection risks. This study aimed to assess the perception and opinion of the pharmacy staffs about the necessities of drive-thru pharmacy service during COVID-19 pandemic. A cross-sectional study was conducted in one of the university teaching hospitals in Malaysia, from February to May 2022. The respondents were among staffs in various pharmacy units. The staff perceptions and opinion of drive-thru pharmacy in preventing the spread of infectious diseases in the community was determined using descriptive analysis while the open-ended question was analyzed thematically. All (n=109) respondents positively acknowledge the importance of drivethru pharmacy in reducing the risk of virus infection. The staff agreed that drive-thru service is helpful for patients who are busy with their daily routine (n=103; 94.5%), reduces patients' waiting time for picking up their medications and perceived that drive-thru Services are useful for senior citizen or caretaker (n=95; 87.2%). In conclusion, although 89 (82.0%) of the respondents highlighted the importance of drive-thru service especially during the spike of the COVID-19 pandemic, thirteen respondents (12.0%) raised hesitate to agree with the implementation of this service due to issue of manpower and satisfied with the existing pharmacy value added services (PVAS) at the hospital. Therefore, re-evaluation of the needs of drive-thru pharmacy during COVID-19 pandemic based on the patients and caregivers' perception should be conducted in future. .

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Efficient Last-Mile Delivery in the Pharmaceutical Sector: A Novel Approach for Vehicle Routing with Smart Parcel Lockers

Aghdam,

Shirazi,

Karimi

2024

Preprint

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The rise of B2C businesses and increasing consumer demands for affordable, convenient delivery services underscore the need for efficient delivery solutions. Last-mile delivery is crucial but often costly and time-consuming. Smart lockers offer a faster, cost-effective alternative, particularly important for the pharmaceutical industry during a pandemic. Contactless locker services ensure safe, efficient medication distribution. This research introduces a mathematical model to optimize vehicle routing for multiple products and truck types in the pharmaceutical sector. The dual objectives are reducing logistics costs and enhancing customer satisfaction by considering delivery time windows. The model evaluates direct customer delivery and indirect delivery via parcel lockers. The Vehicle Routing Problem with Time Windows (VRPTW) is modeled as a mixed-integer non-linear program (MINLP) in GAMS, and solved using a non-dominated sorting genetic algorithm II (NSGA-II). A case study confirms the model's effectiveness, providing managerial insights for field managers.

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Evaluation of pharmacy value-added services in public health facilities: Staff perception and cost analysis

Cited by 3 publications

References 16 publications

Project SAPPORO (StAff prescription – bluPORt optimization): Quality improvement report on the expanded use of secured medication lockers for hospital staff during COVID-19 pandemic

Project SAPPORO (StAff prescription – bluPORt optimization): Quality improvement report on the expanded use of secured medication lockers for hospital staff during COVID-19 pandemic

pharmacy-staffs-perceptions-and-opinion-on-the-drive-through-pharmacy-service-during-covid-19-pandemic-at-one-of-the-university-teaching-hospitals-in-malaysia

Efficient Last-Mile Delivery in the Pharmaceutical Sector: A Novel Approach for Vehicle Routing with Smart Parcel Lockers

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