Evaluation of Public Transport Facilities at Ports, Airports, Stations, and Terminals

Abstract

Indonesia is known as an archipelagic country because it has thousands of islands spread from Sabang to Merauke. To connect an area or island to another, Indonesia has various modes of public transportation. Facilities on public transportation modes must be adequate to accommodate prospective passengers who will travel to an area. Evaluation of public facilities is very necessary to increase passenger comfort. This research was carried out using direct observation methods and using literature reviews from sources on the internet. In this research, there are several modes of public transportation discussed, namely Ketapang Harbor, Gusti Ngurah Rai Airport, Bandung Station, and Guntur Melati Terminal. Ketapang Port has several shortcomings, namely improving the weather information system, improving the traffic operational system, improving services, and expanding the dock. Then, Gusti Ngurah Rai Airport has a shortage of VVIP parking spaces, so improvements are needed. According to the Regulation of the Minister of Communications No. 63 of 2019 on the Minimum Service Standards for Passenger Traffic by Rail, Bandung Station has not met the standards in terms of safety, security, comfort and convenience. Meanwhile, according to the regulation of PM No. 40 of 2015 on the Standards of Service for the Maintenance of Passenger Terminals of Road Transportation, the Guntur Melati Terminal also still has deficiencies in the safety and conveniency aspects.