Evaluation of quality cost in a multinational company located in Tangier, Morocco

Ali, Mohamed Ben; Mazini, Dina Baghdadi; Ghailani, Insaf; Barrijal, Saïd

doi:10.1504/ijpqm.2021.113610

Cited by 1 publication

(4 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…But on the other side, Quality design costs , Costs for quality management tools and techniques and Costs for research are the least measured elements. Because the application of quality management tools and techniques has a positive impact in decreasing the total quality costs (Ali et al. , 2021; Al-Dujaili, 2013; Modarress and Ansari, 1987), the Costs for quality management tools and techniques should be measured.…”

Section: Discussionmentioning

confidence: 99%

“…In his research study Srivastava (2008) has concluded that quality-related costs directly impact the overall financial goal of a company. Empirical evidence for reduction of the quality costs can be find in the studies of Ali et al (2021), Chopra and Garg (2011), Chopra and Singh (2015), Chopra and Garg (2012), Kiani et al (2009), Omachonu et al (2004), Omar and Murgan (2014), Plewa et al (2016), Ramdeen et al (2007), Sower et al (2007), Su et al (2009), increasing of productivity and profitability can be find in the studies of Ali et al (2021), and Mahmood et al (2014), increase of the sales volume in the studies of Uyar (2008) and Schiffauerova and Thomson (2006).…”

Section: Introductionmentioning

confidence: 96%

“…(2007), Su et al. (2009), increasing of productivity and profitability can be find in the studies of Ali et al. (2021), and Mahmood et al.…”

Section: Introductionmentioning

confidence: 97%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Understanding and application of quality costs in automotive manufacturing companies in North Macedonia: empirical study

Velkoska¹,

Tomov

2022

IJQRM

View full text Add to dashboard Cite

PurposeThis study aims at presenting deeper insights regarding the understanding and application of the quality costs (CoQ) in the automotive manufacturing industry. The empirical research included three general determinants: reasons for, difficulties during and benefits from implementing quality costs, as well as two specific determinants: measuring and evaluating quality cost elements.Design/methodology/approachThe empirical research methodology employs the expert evaluation method – the Delphi method, using a survey questionnaire comprising a total of 200 questions, and answered by 9 companies.FindingsThe survey results showed that companies do recognize the reasons for implementing quality costs as a need arising from the quality management standards, the lack of knowledge of quality costs by employees and management as the biggest difficulty while the biggest benefit includes the quality costs enhance the company competitiveness. The costs competence and qualification, the quality management system costs, the costs for improvement, the production control costs, the input control costs, the new measuring and control equipment calibration costs, the costs related to scrap, repairs and product finishing are the most significant elements of the quality costs.Research limitations/implicationsThis study is limited by the small number of surveyed companies from the automotive cluster.Practical implicationsThe proposed quality costs model provides to the management to conceive CoQ elements as possible drivers in the improvement process of product quality. The structure and the nature of the CoQ elements is expected to advance the process of detailing the quality costs elements.Originality/valueThe novelty of this paper refers to development of a generic quality cost model, whose relevance is confirmed by the structuring of the model with elements published in literature and validating in research companies.

show abstract

Section: Discussionmentioning

confidence: 99%