Evaluation of Satisfaction in Research and Community Service in University

Abstract

The evaluation of research and community service management in university is carried out institutionally. Indicators in national higher education standards need to be reviewed annually. The object of this research is the LPPM of the Universitas Islam Bandung (Unisba), using a quantitative approach with a survey method. Primary data were collected through questionnaires to the partner population through cluster sampling, internal samples of 191 and external samples of 87. Data analysis was descriptive with parametric statistical tests as descriptions on a Likert scale with eight sub-indicators of a satisfaction survey. Secondary data was collected through focus group discussions on internal and external stakeholders. The results showed that most of the respondents were satisfied with the management of research and community service managed by LPPM Unisba. However, there are suggestions that can be made, including third-party funding, research based on community needs, and conducting ongoing evaluations.