Evaluation of Student-Perceived Service Quality in Higher Education for Sustainable Development: A Fuzzy TODIM-ERA Method

Abstract

Evaluating and prioritizing the service quality of higher education is an essential issue for the successful implementation of Education for Sustainable Development (ESD). This study investigates an evaluation framework to assess the performances of higher education institutes (HEIs) within the context of ESD based on student-perceived service quality. First, a conceptual model of the evaluation indicator system is explored by embedding sustainability-related indicators into the fuzzy SERVQUAL scale. Then, the evaluation of student-perceived service quality can be thought of as a problem of multicriteria decision-making (MCDM) that involves uncertainty and bounded rationality. Thus, an evaluation technique called hybrid fuzzy TODIM-ERA is proposed to address such evaluation problems by synthesizing the theoretical strengths of the intuitionistic fuzzy set theory, the evidential reasoning algorithm (ERA), and the TODIM (an acronym in Portuguese for interactive and multicriteria decision-making). Finally, a case study of five Chinese HEIs in maritime transportation is used to demonstrate the effectiveness and robustness of the proposed framework. Results provide the ranking order of all the alternative HEIs and the improvement strategies of each HEI for student-perceived service quality dimensions.

Higher education as a determinant of sustainable development

“…The authors of the study (Liu, 2022) argue that assessing and prioritizing the quality of higher education services is an important issue for the successful implementation of education for sustainable development. To demonstrate the effectiveness and reliability of the proposed measures, the researchers used the example of five Chinese higher education institutions in the field of maritime transport.…”

Evaluation elements of regional balanced development of compulsory education combined with the deviation-maximisation approach

“…The balanced development of compulsory education has become a hot issue of common concern to the government, experts, scholars and all walks of life, and this is also true for regional education [4]. This year, although the regional investment in compulsory education has shown a year-on-year growth trend, and teachers and school conditions have been greatly improved, there are still some economically underdeveloped regions, and the development of education is relatively backward, and at the same time, due to the urban-rural dichotomous economic structure of the region, the regional urban and rural compulsory education appears to be unbalanced situation [5][6][7]. But what exactly is the education balance, and what is the current situation of the national compulsory education balance.…”

“…Fangling Yang, Meiying Ni and Mei Liu. Applied Mathematics and Nonlinear Sciences, 9(1) (2024)[1][2][3][4][5][6][7][8][9][10][11][12][13][14] …”

An Extended TODIM Method and Applications for Multi-Attribute Group Decision-Making Based on Bonferroni Mean Operators under Probabilistic Linguistic Term Sets

“…To address this limitation, Gomes and Lima [33] devised a TODIM method that could take into account the constrained rationality on the basis of prospect theory. Liu [34] conducted a hybrid fuzzy TODIM-ERA method under intuitionistic fuzzy sets. Liu [35] combined Analytic Network Process with TODIM method under the Z-information environment.…”