Evaluation of students' satisfaction with perceived performance value projection in Malaysian private higher education institutions

Ganesh, R.; Abdullah, Haslinda

doi:10.1504/ijsem.2019.103183

Cited by 2 publications

(3 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Addressing the issue of quality and producing graduates with global competitiveness is essential to bring about systemic changes in the educational system (Laguador, Dotong, & De Castro, 2014). Higher education institutions must offer productive and innovative solutions to attract and retain students and establish meaningful relationships with them (Ganesh, Haslinda, & Raghavan, 2017). These institutions recruit and train highly qualified academics to ensure that graduates meet the highest competency standards across various subjects, thereby distinguishing themselves from the competition (Darling-Hammond, 2010).…”

Section: Organizational Performancementioning

confidence: 99%

Structural equation model: Organizational performance among state universities and colleges in Philippines

Baron,

Robles

2023

JSHE

View full text Add to dashboard Cite

Purpose: This study identifies the best model fit for organizational performance among state universities and colleges (SUCs) in Region XII, Philippines, influenced by innovation strategy and quality management practices. Research methodology: The study design was descriptive-correlative. Since the design is descriptive, it provides a comprehensive explanation of organizational performance among SUCs in Region XII. Furthermore, the Mean and latent variable analysis (LAVAAN) using the r-studio package were the statistical measures employed to evaluate the hypothesis. Results: The findings indicate that SUCs effectively fulfill their instructional, research, and extension functions, and their organizational performance is influenced by both innovation strategies and quality management practices. The developed model revealed a positive relationship between technological innovation, continuous improvement practices, and organizational performance. However, a negative relationship was observed between management innovation and support. Limitations: This study was limited to SUCs in Region XII. The variables for organizational performance were limited to performance in instruction, research, and extension, while predictors of these performances revolved only in innovation strategy and quality management. Contribution: The intended implementation of the model among SUCs aims to enhance their performance and align it with the mandates of the Commission on Higher Education (CHED). Overall, this study's output will contribute to the pool of knowledge, particularly in the field of educational management. Novelty: The study not only provides a comprehensive understanding of organizational performance among SUCs but also develops a model that best fits organizational performance, which has not been done in previous studies.

show abstract

Section: Organizational Performancementioning

confidence: 99%

Structural equation model: Organizational performance among state universities and colleges in Philippines

Baron,

Robles

2023

JSHE

View full text Add to dashboard Cite

show abstract

“…Typically, students enter an educational institution with background characteristics, particularly family background, individual character, aptitude, and motivation (Ganesh et al, 2017;Raghavan & Ganesh, 2015;Bergamo et al, 2012). When the student interacts in the environment, the commitments and intentions to stay in the respective institution develop (Bergamo et al, 2012;Tinto, 1993).…”

Section: Tinto's Interactionist Theorymentioning

confidence: 99%

“…Pursuing excellence in service delivery performance with students' academic and social integration as a key factor will contribute to a sustainable competitive advantage. However, in Malaysia, the value factor is not revealed clearly because most of the value proposition was driven by the measurement based on technical quality inputs and students' outputs compared to value-driven such as students' academic and social integration for satisfaction and retention (Trong et al, 2016;Ganesh et al 2017;Ideris et al 2016;Ibraheem, 2016).…”

Section: Introductionmentioning

confidence: 99%

Marketing Service Delivery with Performance-Based in Educational Institutions: An Examination of Academic and Social Integration Effects

Ganesh

2023

MAJCAFE

View full text Add to dashboard Cite

This article aims to investigate marketing service delivery through the determinants of academic and social integration as moderator for satisfaction leading to retention among Malaysian private higher education institutions students. With perceived performance and Tinto’s interactionist theory, a survey was administered with a seven-point Likert-type scale to 309 respondents with stratified random sampling. The finding of this study significantly extends and strengthens the theoretical discourse on the perceived performance view concerning students’ satisfaction and highlights the application of academic and social integration as a critical domain with Tinto’s interactionist theory for student retention.

show abstract

Evaluation of students' satisfaction with perceived performance value projection in Malaysian private higher education institutions

Cited by 2 publications

References 0 publications

Structural equation model: Organizational performance among state universities and colleges in Philippines

Structural equation model: Organizational performance among state universities and colleges in Philippines

Marketing Service Delivery with Performance-Based in Educational Institutions: An Examination of Academic and Social Integration Effects

Contact Info

Product

Resources

About