Evaluation of Technology-Based Sustainable Practices in Logistics Service Providers by Content Analysis and SWARA Method

Abstract

Purpose: The purpose of this study is to evaluate the potential of sustainability-related activities of Fourth Party Logistics (4PL) service providers and their technologically based solutions. Methodology: It aims to evaluate alternative approaches and measure the relative importance of the technology solutions preferred by 4PL service providers within the context of sustainability efforts, first by content analysis and then by using SWARA method, in order to assess the technologically based solutions and sustainability potentials of 4PL service providers. Findings: The information on the websites was therefore assembled in light of the data obtained, and a situation assessment was made. In the context of this study, it has been found that "Data-Driven Decision Making" possesses the highest level of significance among technology-based sustainable practices. “Vehicle Tracking Systems Technology”, on the other hand, has been ranked as having the least amount of significance. Originality: This research evaluates digital sustainable activities on 4PL enterprises, in contrast to earlier studies. We can therefore learn more about how contemporary technology and sustainable practices converge in the logistics sector by examining the effects of digital sustainable activities on 4PL enterprises.