Evaluation of Telessaúde-Mt Tele-Consulting Services Requested by Primary Health Care Doctors

Abstract

The goal of this research was to identify the profile of teleconsultations and to analyze the satisfaction of doctors who use the Centro Técnico Científico de Telessaúde Mato Grosso, from 2015 to 2018. This is a descriptive study with a qualitative approach. The answers contained in the teleconsulting Evaluation form were analyzed in the field "Criticisms or suggestions. As for satisfaction, 70% of users said they were satisfied or very satisfied and 61.6% considered that the teleconsultant's answer fully answered their question. Data were organized into two categories. In the Potentialities category, it was observed that the program provides confidence to the professional for decisionmaking, stimulates study and updating and, mainly, overcomes geographical distances. In the Frailties Category, the delay in receiving responses, ineffective responses and difficulties in understanding the functioning of the program were identified. Telehealth proved to be an important tool to support the medical professional, in addition to the referrals that were avoided and, consequently, the increase in resolution and savings for the Unified Health System.