Evaluation of the Service Review Model With Performance Scorecards

Szabo, Thomas G.; Rafacz, Sharlet D.; Newsome, William D.; Lydon, Christina A.

doi:10.1080/01608061.2012.729408

Cited by 15 publications

(4 citation statements)

References 18 publications

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“…Rules Szabo et al (2012) "Previously, Williams and Cummings (2001) speculated that service review might serve as a motivating operation (Laraway, Snycerski, Michael, & Poling, 2003). Results from the current study support that conclusion.…”

Section: Othersupporting

confidence: 92%

Motivating Operations in theJournal of Organizational Behavior Management:Review and Discussion of Relevant Articles

Lotfizadeh¹,

Edwards²,

Poling³

2014

Journal of Organizational Behavior Management

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Section: Othersupporting

confidence: 92%

Motivating Operations in theJournal of Organizational Behavior Management:Review and Discussion of Relevant Articles

Lotfizadeh¹,

Edwards²,

Poling³

2014

Journal of Organizational Behavior Management

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“…Further, staff need to be trained, supported and managed in such a way that they can promote positive interactions that bring about increased participation, independence, choice and inclusion. Szabo et al (2012) stress that training in itself is rarely sufficient and that there is a need for both workshops and on the job training. Research demonstrates that this type of interactive training when supported by in situ coaching and mentoring leads to more sustained improvements to quality of support (Cullen, 1992;Aylward et al, 1995;Beadle-Brown et al, 2015).…”

Section: Discussionmentioning

confidence: 99%

Building capable environments using practice leadership

Hume

Reilly

2021

TLDR

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Purpose The purpose of this paper is to outline the development and piloting of a training intervention for social care staff that uses a capable environments framework to improve the quality of staff support. Design/methodology/approach A single case study was used to evaluate changes in the quality of staff support and in levels of engagement and challenging behaviour for one of the individuals supported. Findings The case study demonstrates the usefulness of the capable environments framework as a model for training and development of support planning. Staff provided more positive interaction and support to the individual, who displayed increased participation in activities and reductions in the occurrence and episodic severity of challenging behaviour. Originality/value Capable environments is a systematic, theoretically-driven approach, which is focussed on the quality of support design and provision for people with intellectual disability. The use of such a framework as an intervention assists staff in the provision of effective personalised supports, a foundation for positive behaviour support.

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“…As a result, service providers (i.e., direct support professionals) are tasked with effectively supporting people who engage in challenging behaviours, with or without direct clinical oversight. This responsibility may be further complicated by the sheer number of people requiring support within the community (Szabo et al, 2012). The developmental service sector is experiencing what has been considered a workforce crisis (Bogenschutz et al, 2019; Tassé et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

“…complicated by the sheer number of people requiring support within the community (Szabo et al, 2012). The developmental service sector is experiencing what has been considered a workforce crisis (Bogenschutz et al, 2019;Tassé et al, 2020).…”

mentioning

confidence: 99%

Training programme for community service providers who support adults with intellectual disabilities: A systematic quantitative literature review of single‐case research

Mullins,

Scott,

Cox

2023

Research Intellect Disabil

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BackgroundResearch on training direct support professionals to address challenging behaviour exhibited by adults with intellectual disabilities is essential in generating effective training approaches for this sector. This systematic review's objective was to evaluate the effects of training types and whether specific training delivery components influenced outcomes.MethodsFollowing PRISMA (2020) guidelines, 16 single‐case design studies were included that directly evaluated behaviour change of service providers training for adults with intellectual disabilities in community settings. Study quality was assessed using Horner et al. (Exceptional Children, 2005, 71(2), 165–180) criteria. The database searched included Academic Search Complete, CINAHL, Embase, ERIC, Psych Info, and Web of Science.ResultsDescriptive analysis of effect size outcomes suggested that all training types were associated with improved outcomes. Further, in situ training was associated with improved service provider performance. Interestingly, feedback was associated with poorer service provider performance.ConclusionsWe provide possible explanations for this surprising outcome and propose future research.

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Evaluation of the Service Review Model With Performance Scorecards

Cited by 15 publications

References 18 publications

Motivating Operations in theJournal of Organizational Behavior Management:Review and Discussion of Relevant Articles

Motivating Operations in theJournal of Organizational Behavior Management:Review and Discussion of Relevant Articles

Building capable environments using practice leadership

Training programme for community service providers who support adults with intellectual disabilities: A systematic quantitative literature review of single‐case research

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