“…[1][2][3][4][5][6][7][8][9][10][11][12][13][14][15][16][17][18][19] A list of 21 constructs from the articles was created and organized into five categories: content 5-12 ; behavior focus 8,11-14 ; cultural sensitivity [1][2][3][4][5][6][8][9][10][11][12] ; written word [1][2][3]5,[7][8][9][10][11][12][13][14][15] ; and organization/readability. [1][2][3]5,6,[8][9][10][11]…”