Evaluation of University Students’ Satisfaction from e-Learning During the COVID Pandemic: A Multi-criteria Approach

Abstract

Electronic educational technology for learning is an essential tool towards a knowledge-based society. As technology continuously evolves, our focus will be on the perception of satisfaction from the educational process, which was challenged to quickly switch to distance education in the context of the COVID-19 pandemic. Specifically, this paper examines university business students’ satisfaction from e-learning concerning various factors, such as platform reliability, functionality, efficiency, usability and trust. Data were collected by applying a structured questionnaire on a final sample of 368 students from September to October 2021. The results are based on the Multi-criteria Satisfaction Analysis (MUSA) method. The analysis highlighted the vital role of reliability and trust in the applied e-learning platform. Those aspects should be further improved in the future to increase the comfort of using distance learning tools and increase participants’ perceived satisfaction in the process.