Evaluation of User Experience on ShopeePay Digital Wallet Using System Usability Scale (SUS) and User Experience Questionnaire (UEQ) Methods

Alisya, Tita; Hamzah, Muhammad Luthfi; Saputra, Eki; Ahsyar, Tengku Khairil; Syaifullah,

doi:10.1109/esmarta59349.2023.10293705

Cited by 5 publications

(1 citation statement)

References 36 publications

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“…References in using this research instrument were obtained from the Systematic Literature Review (SLR) process by Kitchenham through analyzing previous research relevant to this study [11]. Based on the SLR, seven studies were found which were used as reference points for evaluating the usability of a banking app [12], e-commerce [13], ShopeePay [14], educational chatbot [15], Mobile Application MRI Safety Screening [16], GCash, Maya, Grabpay [17], and e-wallet applications [18]. In addition, in-depth interviews were also included so as to complement the usability testing.…”

Section: Figure 3 Research Stagesmentioning

confidence: 99%

Usability Evaluation and Solution Design Improvement of OCTO Friends as Banking Referral Application

Utami,

Santoso

2024

ijcs

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OCTO Friends application was developed to allow customers to directly participate in banking product referral program, has not met expectations and targets. Only 10.6% of the 39,105 members actively provided referrals, and business conversion rate was only 10% of the target. This study aims to evaluate the application's usability and generate recommendations for interface design improvement. A mixed methods research approach was used, including quantitative research through user needs questionnaires and System Usability Scale (SUS), along with qualitative research through in-depth interviews and usability testing. Data collection through questionnaires involved 104 respondents, resulting in a list of user needs and SUS score of 66. The results showed that OCTO Friends is requires some improvements. In-depth interviews and usability testing for six main functions led to 46 interface design improvements, especially improvements in referral data input, follow-up referral, and incentive information functions as these are primary functions of referral application.

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