Evaluation of user satisfaction in parents or caregivers of pediatric patients with colorectal pathology in the use of telemedicine

Olivos, Maricarmen; García, Verónica; Torre, Luis De La

doi:10.1016/j.yjpso.2023.100060

Cited by 1 publication

(2 citation statements)

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“…Menurut World Health Organization (WHO) telemedicine didefinisikan sebagai pelayanan kesehatan/medis yang dilakukan oleh tenaga kesehatan profesional dengan menggunakan teknologi informasi dan komunikasi. Penggunaan telemedicine dalam pelayanan kesehatan dapat mengurangi kesenjangan pemberian layanan kesehatan karena faktor geografis, mengurangi waktu tunggu dan biaya transportasi yang dibutuhkan untuk mengakses fasilitas kesehatan, pemberian pelayanan kesehatan yang lebih efektif, meningkatkan kualitas pelayanan dan dapat menggantikan kegiatan visitasi secara langsung yang biasa dilakukan oleh pemberi asuhan kepada pasien (Olivos et al, 2023).…”

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Kepuasan Penggunaan Telemedicine terhadap Keputusan Penggunaan Telemedicine di RSU X Kabupaten Malang

Ayu

2024

JMK YRSDS

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Patients feel dissatisfied when using telemedicine because they feel that the telemedicine service has too many menus, is not clear and is not easy to use. The research design used in this research is a cross-sectional method and is a quantitative study. This research was conducted on patients at the Outpatient Installation of Hospital The sample obtained for this research was 209 people. The data collection technique uses a questionnaire method with a Linkert measurement scale. Data analysis in this study used the Spearman Rank correlation test. The results of the Spearman Rank analysis statistical test in this study to determine the relationship between satisfaction with using telemedicine services and the decision to use telemedicine services at RSU X Malang Regency showed a coefficient value of 0.827. Based on the results of hypothesis testing in this study, it can be concluded that there is a relationship between patient satisfaction (X) and reuse of telemedicine services (Y). Improving the quality of telemedicine, ease of communication and comfort need to be considered, in order to provide patient satisfaction in using telemedicine services and will have an impact on the reuse of these services.

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“…Pada penelitian Olivos, et al (2023) ditemukan bahwa 75% setuju bahwa telemedicine meningkatkan akses ke fasilitas layanan kesehatan dan menghemat waktu. 83% dilaporkan bahwa mereka menggunakan layanan secara mandiri dan merasa nyaman menggunakan telemedicine untuk berkomunikasi dengan tenaga kesehatan profesional.…”

Section: Pembahasanunclassified

Kepuasan Penggunaan Telemedicine terhadap Keputusan Penggunaan Telemedicine di RSU X Kabupaten Malang

Ayu

2024

JMK YRSDS

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Evaluation of user satisfaction in parents or caregivers of pediatric patients with colorectal pathology in the use of telemedicine

Cited by 1 publication

References 15 publications

Kepuasan Penggunaan Telemedicine terhadap Keputusan Penggunaan Telemedicine di RSU X Kabupaten Malang

Kepuasan Penggunaan Telemedicine terhadap Keputusan Penggunaan Telemedicine di RSU X Kabupaten Malang

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