Every Twelfth Shopper: Who Shoplifts and Why?

Ray, JoAnn

doi:10.1177/104438948706800406

Cited by 20 publications

(9 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Consistent with previous research (for example, Cox et al, 1990;Moore, 1984;Ray, 1987), the findings indicate that shoplifting (and nonshoplifting) behaviour is likely to be influenced by attitudes and moral views, social influence, previous shoplifting experience, economic considerations and perceptions of apprehension risks. This study has, however, attempted to provide additional information about shoplifting behaviour.…”

Section: Resultssupporting

confidence: 84%

“…Much of the research investigating the causes of shoplifting has produced conflicting findings, although it does suggest that: a substantial proportion of customer thieves are likely to be adolescents (Robin, 1963;Murphy, 1986;Walsh, 1978); shoplifting behaviour is likely to be influenced by economic factors, peer pressure, moral attitudes and perceptions of low apprehension risks (Cox et al, 1990;Moore, 1984;Ray, 1987); and only a small minority of shoplifters are likely to be suffering from psychological or psychiatric disorders (Cameron, 1964;Gudjonsson, 1990;Yates, 1986). …”

Section: Introductionmentioning

confidence: 97%

See 1 more Smart Citation

Consumer misbehaviour: an exploratory study of shopliftin

Tonglet

2002

J of Consumer Behaviour

149

117

View full text Add to dashboard Cite

Although customer theft is traditionally researched from a criminological or psychological perspective, this paper investigates shoplifting as consumer behaviour, demonstrating that well-defined models of normal consumer behaviour can be applied to aberrant behaviour such as shop theft. Empirical research is used to show how adults and teenagers form belief systems that amount to rational intentions in the decision to shoplift. The theory of planned behaviour (Ajzen, 1991) was used as the basis for two self-report surveys which investigated the interaction between consumers' attitudes and beliefs about shoplifting and their perceptions of retail security. The first survey utilised a sample of shoppers from the South East Midlands; the second a sample of school students from the same area (861 respondents in total, 109 respondents admitting to shoplifting in the previous year). Both studies indicate that the decision to shoplift is influenced by pro-shoplifting attitudes, social factors, opportunities for shoplifting and perceptions of low risks of apprehension. This implies that the deterrent messages we use must be reassessed.

show abstract

Section: Resultssupporting

confidence: 84%

Section: Introductionmentioning

confidence: 97%

Consumer misbehaviour: an exploratory study of shopliftin

Tonglet

2002

J of Consumer Behaviour

149

117

View full text Add to dashboard Cite

show abstract

“…The vast majority (90%) of shoplifters are not “stealing to sell” or professional criminals (Cameron, ; Krasnovsky & Lane, ; Moore, ). Previous studies support this view of the shoplifter as a general consumer, coming from all socioeconomic and demographic groups (Hirtenlehner, Blackwell, Leitgoeb, & Bacher, ; Shteir, ) rather than a distinct criminal type by estimating that 1 in every 12th shopper shoplifts (Ray, ) and that as many as 60% of consumers have shoplifted at least once in their lifetime (Klemke, ; Kraut, ). Second, lifetime prevalence of shoplifting in the US population is 11.3% (Blanco et al., ) and it is estimated that 27 million persons shoplift annually in the United States (National Association of Shoplifting [NASP], ).…”

mentioning

confidence: 86%

The Effectiveness of Fear Appeals Featuring Fines versus Social Disapproval in Preventing Shoplifting Among Adolescents

Vermeir

Bock

Kenhove

2017

Psychology and Marketing

View full text Add to dashboard Cite

The present study investigates the effectiveness of fear appeals, including type of punishment (social disapproval vs. fines), probability of getting caught when shoplifting, and severity of the punishment, in preventing shoplifting among adolescents. Results show that when the chance of getting caught is low, social punishment messages should stress severe levels of social disapproval. When social disapproval messages imply a high probability of apprehension, the severity of social rejection does not affect shoplifting intentions. Finally, messages focusing on fines should depict large instead of small fines, irrespective of the communicated probability of getting caught.

show abstract

“…Thus, we define shoplifters as the category of customers engaging in an act of misbehavior of stealing merchandise from stores either for fun, money or to satisfy their psychological impulses (Cameron, 1964; Cox et al , 1990; Moore, 1984). Ray (1987) argued that customers who are more likely to perceive shoplifting in retail stores as not a bad thing are more likely to engage in the act of shoplifting. We define experienced shoplifters as those who have engaged in prior shoplifting.…”

Section: Theorymentioning

confidence: 99%

Shoplifting in mobile checkout settings: cybercrime in retail stores

Aloysius

Arora

Venkatesh

2019

ITP

View full text Add to dashboard Cite

Purpose Retailers are implementing technology-enabled mobile checkout processes in their stores to improve service quality, decrease labor costs and gain operational efficiency. These new checkout processes have increased customer convenience primarily by providing them autonomy in sales transactions in that store employee interventions play a reduced role. However, this autonomy has the unintended consequence of altering the checks and balances inherent in a traditional employee-assisted checkout process. Retailers, already grappling with shoplifting, with an estimated annual cost of billions of dollars, fear that the problem may be exacerbated by mobile checkout and concomitant customer autonomy. The purpose of this paper is to understand the effect of mobile checkout processes in retail stores on cybercrime in the form of shoplifting enabled by a technology transformed the retail environment. Design/methodology/approach The authors conducted an online survey of a US sample recruited from a crowdsourced platform. The authors test a research model that aims to understand the factors that influence the intention to shoplift in three different mobile checkout settings − namely, smartphone checkout settings, store-provided mobile device checkout settings, and employee-assisted mobile checkout settings − and compare it with a traditional fixed location checkout setting. Findings The authors found that, in a smartphone checkout setting, intention to shoplift was driven by experiential beliefs and peer influence, and experiential beliefs and peer influence had a stronger effect for prospective shoplifters when compared to experienced shoplifters; in a store-provided mobile devices checkout setting, experiential beliefs had a negative effect on shoplifters’ intention to shoplift and the effect was weaker for prospective shoplifters when compared to experienced shoplifters. The results also indicated that in an employee-assisted mobile checkout setting, intention to shoplift was driven by experiential beliefs and peer influence, and experiential beliefs had a stronger effect for prospective shoplifters when compared to experienced shoplifters. Originality/value This study is the among the first, if not first, to examine shoplifters’ intention to shoplift in mobile checkout settings. We provide insights into how those who may not have considered shoplifting in less favorable criminogenic settings may change their behavior due to the autonomy provided by mobile checkout settings and also provide an understanding of the shoplifting intention for both prospective and experienced shoplifters in different mobile checkout settings.

show abstract

Every Twelfth Shopper: Who Shoplifts and Why?

Cited by 20 publications

References 0 publications

Consumer misbehaviour: an exploratory study of shopliftin

Consumer misbehaviour: an exploratory study of shopliftin

The Effectiveness of Fear Appeals Featuring Fines versus Social Disapproval in Preventing Shoplifting Among Adolescents

Shoplifting in mobile checkout settings: cybercrime in retail stores

Contact Info

Product

Resources

About